Dutch Speaking Deliveries Customer Support

Dutch Speaking Deliveries Customer Support (Hybrid - Remote / Sofia Office)

Are you fluent in Dutch and looking for a dynamic role that combines working from home with regular office connection? We are seeking a proactive Dutch Speaking Deliveries Customer Support specialist to join our logistics support team. In this role, you will be the key link for customers across the Benelux region, tracking shipments, resolving delivery exceptions, and ensuring packages reach their destinations smoothly.
This position follows a hybrid working model in Bulgaria, combining 3 weeks of work-from-home flexibility with 1 week per month on-site at our modern office in Sofia.

Requirements

• Language Skills: Native or near-native fluency (C1/C2) in Dutch, alongside a solid working knowledge of English (B2 or higher) for internal systems and training.
  
• Legal Status: Must be an EU citizen or possess a valid, unrestricted work permit for Bulgaria.
  
• Location & Hybrid Setup: Based in Bulgaria with a quiet home workspace and high-speed internet, plus the ability to work on-site in Sofia for 1 week every month.
  
• Skills: Excellent communication, strong problem-solving abilities, and a calm, customer-focused approach under time-sensitive delivery constraints.
  
• Experience: Previous experience in customer support, logistics, supply chain, or e-commerce is an advantage, but comprehensive training is provided.
  

Responsibilities

• Assist Dutch-speaking customers and delivery partners via phone, email, and live chat regarding shipment status, delivery timelines, and address updates.
  
• Trace delayed or misplaced packages, liaise with courier networks, and coordinate fast solutions for delivery exceptions.
  
• Process inquiries related to shipping rates, returns, customs documentation, and order tracking.
  
• Log all customer interactions, delivery updates, and support claims accurately in our CRM database.
  
• Collaborate with logistics operational teams to maintain high standards of delivery satisfaction across the Benelux market.
  

What We Offer

• Relocation Package: Full flight reimbursement to Bulgaria plus company-arranged accommodation for your first 2–3 weeks in Sofia.
  
• Hybrid Work Model: Enjoy working 3 weeks per month from the comfort of your home, and spend 1 week per month collaborating with your team in our Sofia office.
  
• Tech Kit Provided: High-spec laptop and home office hardware shipped directly to you for your remote working weeks.
  
• Competitive Package: Attractive base salary supplemented by performance bonuses and monthly meal vouchers.
  
• Comprehensive Benefits: Private medical and dental insurance, transport subsidies for your office week, and a multi-sport card.
  
• Paid Training & Growth: Fully paid initial onboarding on modern supply chain platforms, with clear pathways for career advancement into logistics management or quality coaching.
  

If you are a Dutch speaker ready to take on an exciting hybrid customer support role in logistics, we want to hear from you! Take the next step in your career and apply today by submitting your CV in English. Let's keep deliveries moving together!