Enrollment Practice Leader

Position Summary 

This role is part of a small regionally aligned team that supports a subset of our Sales & Client Management Organization. The Enrollment Practice Leader role leads the front-to-back enrollment experience for our internal sales partners and external broker and employer stakeholders.   They prioritize solutions that drive enrollment success and deliver exceptional client outcomes. This role is responsible for managing complex, high-impact cases, optimizing operational processes, and fostering strong relationships across internal teams and external partners. The position combines measurable performance accountability with leadership influence to shape future growth and innovation in the benefits enrollment space. 

You are 

A strategic thinker and results-oriented professional with deep expertise in group benefits enrollment. You thrive in a fast-paced environment, excel at managing high-value cases, and possess strong influencing skills to guide internal and external partners.  You demonstrate exceptional communication, problem-solving, and relationship-building abilities, with a proven track record of driving engagement and implementing creative, cost-effective solutions. You are passionate about ensuring employees experience an enrollment that meets their needs and allows them to make the best benefit choices for them and their loved ones. 

You have  

Experience & Expertise 

• 5+ years of experience in group benefits enrollment or related fields. 

• Proven success in managing high-volume and high-impact activities with measurable results. 

• Familiarity with enrollment strategies including 1x1s, Decision Support Engines, and digital Media 

Leadership & Collaboration 

• Demonstrated ability to lead strategic initiatives and influence stakeholders across multiple teams. 

• Experience in mentoring team members. 

• Skilled in providing actionable feedback to leadership and shaping operational priorities. 

Performance & Innovation 

• Track record of exceeding performance goals and driving client engagement. 

• Ability to identify process improvements and implement cost-effective solutions. 

• Comfortable serving as a subject matter expert and resource for internal peers and sales teams as well as external stakeholders 

Skills 

• Exceptional presentation, communication and interpersonal skills. 

• Strategic thinker with a solutions-oriented approach. 

• Strong organizational and time-management abilities. 

You will 

• Lead and manage the end-to-end group benefits enrollment process, ensuring accuracy, efficiency, and client satisfaction. 

• Be the single point of contact representing Guardian Enrollment with our distribution partners, brokers and clients.  

• Gather case level details and execute on enrollment event deliverables.  

• Provide proactive status updates to stakeholders and manage any incoming inquiries from stakeholders. 

Oversee high-impact and high-volume case management, driving measurable results and meeting performance goals. 

Collaborate with sales teams and internal stakeholders to support execution and operational success. 

• Provide strategic feedback and recommendations to leadership to improve processes and enhance team effectiveness. 

• Mentor and support team members, fostering knowledge sharing and professional growth. 

• Identify and implement innovative, cost-effective solutions to streamline enrollment operations. 

Reporting Relationships  

As an Enrollment Practice Leader  you will report to our Enrollment Strategy Leader, who reports to our Head of Enrollment.  

Location  

• The primary location for this position is remote based on location representation needs within the team.  

Travel 

• 20% Travel required for this position  

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.