Staff Success Manager

This is a remote position.

Requirements

Employee Engagement and Retention 

• Own the Employee Retention strategy focused on reducing turnover, enhancing company culture and improving productivity and growth. 
  

• Provide clear communication and support to enhance employee confidence in their roles at Clear Measure 
  

• Maintain a structured retention process including but not limited to quarterly employee check-ins, annual reviews, providing payroll and benefits clarity's, 
  

• Implement recognition and engagement programs.  
  

• Run and report Dream Program performance and impact.   
  

 Talent Acquisition  

• Own full-cycle recruiting: sourcing, screening, Zoho Recruit management, reference checks.  
  

• Build scalable hiring processes that reduce time-to-hire and improve quality.  
  

• Ensure an 80%+ candidate experience NPS.   
  

Training, Coaching & Professional Development  

• Identify training programs and certifications and learning pathways aligned to company goals. 
  

• Build and manage a company-wide development framework, including role competencies and growth tracks. 
  

• Organize internal workshops, lunch‑and‑learns, and skill‑building sessions. 
  

• Coach managers on effective feedback, performance conversations, and employee growth planning. 
  

• Create and report on learning pathways including individualized development plans (IDPs) i 
  

• Incorporate multi-faceted training into learning pathways, including but not limited to:  online courses, lunch and learns, in person trainings, conferences, mentor ships, peer-learning, etc.  
  

• Track training effectiveness, participation, and ROI; recommend improvements based on data. 
  

Culture, Events & Internal Communications  

• Plan company events, off-sites, awards, celebrations, and staff meetings.  
  

• Reinforce Core Values and positive team culture daily.   
  

• Highlight development achievements and internal growth stories across communication channels. 
  

Onboarding & Offboarding  

• Own structured onboarding experience (Day 1 through 90 days).  
  

• Ensure new hires have clear expectations, development plans, and early success milestones. 
  

• Handle all offboarding steps with compliance and professionalism.   
  

HR Systems, Compliance & Benefits Support  

• Liaise with Insperity and external HR partners.   
  

• Understands when to seek and share up‑to‑date knowledge of federal, state, and international employment laws and regulations impacting company HR practices and our staff. 
  

• Manage BambooHR and Zoho Recruit accuracy, documentation, and processes.  
  

• Maintain compliance files and run PTO/benefits processes.  
  

Workforce Planning & Executive Partnership  

• Forecast hiring needs with executives; report KPIs weekly/monthly/quarterly.  
  

• Monitor staffing levels, retention, and turnover; propose proactive solutions.   
  

• Identify internal mobility opportunities and succession planning needs. 
  

Employer Branding  

• Responsible for creating a strong first impression of our company, ensuring interactions reflect our values, culture, and branding. 
  

• Promote the company as a top workplace across channels.  
  

• Maintain company culture and workplace brand content and manage award submissions.   
  

• Showcase employee development success stories to strengthen brand perception. 
  

Benefits

• Competitive Paid Time Off 
  

• 9 Paid Holidays 
  

• Education Assistance 
  

• Health/Medical Insurance 
  

• Health Care Flexible Spending Account Plan 
  

• Short-term and Long-term Disability 
  

• Life and Accidental Death & Dismemberment 
  

• Dental and Vision 
  

• 401 (k) Retirement Plan with up to 4% matching