French Client Advisor in Bulgaria

Workster is partnering with a leading global customer experience company to recruit French Client Advisors for a fully remote opportunity based anywhere in Bulgaria.

If you are seeking to progress your career in an international environment, this could be an excellent opportunity. You will join a friendly, supportive team delivering high-quality service to customers while developing valuable communication and problem-solving skills in a dynamic, people-focused workplace.

Your Role

• Handle inbound customer enquiries via phone, email and chat in French and English

• Provide accurate, complete and timely information in response to customer requests

• Assess customer needs, offer appropriate solutions and ensure high levels of satisfaction

• Manage order queries, product information, billing questions and general account support

• Document interactions and update internal systems with clear and detailed case notes

• Escalate complex issues to specialist teams according to established procedures

• Collaborate with colleagues across departments to resolve cases efficiently

• Maintain quality standards, meet performance targets and follow company policies

Your Qualifications

• Fluency in French and good command of English (B2 or above)

• Previous customer service experience is an advantage but not required

• Strong verbal and written communication skills

• Customer-focused mindset with effective problem-solving abilities

• Comfortable using computers and navigating multiple systems

• Ability to work independently and as part of a diverse, international team

• Positive, proactive attitude and willingness to learn

• Eligible to work in Bulgaria

The Offer

• Fully remote role from anywhere in Bulgaria

• Relocation support available for eligible candidates

• Comprehensive paid training and structured onboarding

• Permanent employment contract and stable working schedule

• Competitive salary package and performance-related bonuses

• Private health insurance and wellbeing benefits

• Access to a wide range of employee benefits and services

• Career development and internal mobility opportunities

• Supportive international working environment and ongoing learning

• Standard schedules: Monday to Friday with occasional shift variations depending on project needs

Workster supports candidates throughout the recruitment process and can provide guidance on relocation and onboarding where applicable.