Customer Support Specialist - Utility Services (4-months contract / Remote - Mexico or Central Time-based)

Background

Sunroom Leasing partnered with property managers to lease homes. We found that the utility setup process was complicated for renters and property managers, so we created a standalone product for it. Utility Profit is on a mission to improve the experience of renting homes. We make it easy for renters to see the utility options for their address and set up their water, electric, gas, and internet. We’re building out our team and creating the future of moving.

Utility Profit partners with property managers, offering a unique 'found revenue' service to boost their earnings. Through our partnership, property managers stand to increase their profitability while enhancing their tenant’s move-in experience. Our headquarters are in Austin, TX, and we have a distributed team of 40+ talented employees.

Our Customer Support Specialist serves a variety of critical functions for Utility Profit renters, primarily working with renters to ensure that their utility orders are completed and verified. The position requires delivering stellar customer support and sales-adjacent activities and will work remotely from Mexico (or a location within 2 hours of US Central Time Zone) on an ongoing basis.

What you'll be doing:

• Inside Sales & Customer Support: You'll assist our renter customers with placing utility orders and with explaining their options. You'll communicate with renters by phone, text and email.

• Phone Support: You’ll make outgoing calls to follow up with renters and sometimes utility providers.

• Additional Client or Other Support: As time allows, you may also assist with other activities to support our clients and growing team.

Why you'll love working here:

• Innovative Company: You'll be joining a small but growing team, at an extremely innovative company that is changing the real estate and utility market. You'll work with creative leaders with a proven track record of creating successful companies.

• Supportive Team: We have an amazing team to help train you and support you as you advance.

• Modern technology: We've developed software & CRM systems to deliver the best client experience. We're building tools from the ground up to make your job easier and more efficient.

• New School Real Estate: Awesome work environment at a company with an inspiring vision. With an expanding customer and partner base, you will be part of the new home leasing era!

• Growth Opportunities: We are expanding our teams quickly and hire from within as we grow!

• Diversity: Utility Profit & Sunroom Rentals value inclusion and diversity, and are committed to building a diverse workforce.