Senior Remote Services Engineer

• 1 day ago

HONEYWELL

Role overview

Responsibilities

Provide 24/7 engineering response and support to Honeywell Connected Sites
Ensure issues are resolved expediently in accordance with SLA agreements
Offer remote fixes and escalate to Field Engineering Teams when necessary
Directly interface with customers

Key facts

Remote from: Ohio (USA)
Full time
Senior (5-10 years)
System Engineer
English

Hard skills

Other skills

Problem Solving
Social Skills

About the company

HONEYWELL

Electronic Equipment, Instruments & Components

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Company details

Company typeLarge

IndustryElectronic Equipment, Instruments & Components

Company size10001

Links

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Job description

As a Senior Remote Services Engineer (Level 2) here at Honeywell, you will be part of the Global Remote Buildings Operation Team providing 24/7 engineering response and support to Honeywell Connected Sites worldwide under defined Service Level Agreements (SLA). You will be the first point of contact for our contracted customer base, ensuring their issues are resolved expediently and in accordance with SLA agreements by offering remote fixes, escalating to Field Engineering Teams when necessary, and directly interfacing with customers.

You will report directly to our Team Lead and you’ll work out of our Independence, OH location on a shift-based work schedule.

In this role, you will impact customer satisfaction and operational efficiency by delivering expert remote technical assistance, driving energy savings, and continuously improving product quality and service offerings.

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