Who are we?
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
About the Role
As an Account Management Manager, you will lead a team responsible for maintaining and growing relationships with our key clients, ensuring their satisfaction and success with our products and services. You will drive strategic account planning, identify expansion opportunities, and act as a primary point of contact for high-value client accounts.
What you’ll do & how you’ll make your mark.
- Lead, mentor, and manage a team of Account Managers, fostering their professional development and ensuring team objectives are met.
- Develop and execute strategic account plans to retain and grow a portfolio of key client accounts, focusing on long-term relationships and customer lifetime value.
- Serve as the primary escalation point for client issues and ensure timely and effective resolution, maintaining high levels of client satisfaction.
- Proactively identify opportunities for upselling, cross-selling, and introducing new products or services to existing clients based on their evolving needs.
- Monitor client performance metrics, analyze data, and prepare regular reports on account health, identifying trends and recommending actionable insights.
- Collaborate closely with internal teams including Sales, Marketing, Product Development, and Support to ensure seamless client experiences and achieve business goals.
- Negotiate contracts, renewals, and service agreements with clients, ensuring favorable terms for both the client and the company.
- Stay informed about industry trends, competitive landscape, and client-specific business challenges to provide strategic guidance and solutions.
- Represent the company in client meetings, presentations, and industry events as required.
Who you are & what you’ll need to succeed.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field. MBA is a plus.
- 7+ years of experience in account management, client success, or a similar client-facing role, with at least 3 years in a leadership or managerial capacity.
- Proven track record of successfully managing and growing key client accounts in a B2B SaaS or technology environment.
- Strong understanding of web hosting, domain registration, digital marketing, or related online services.
- Exceptional communication, negotiation, and presentation skills, with the ability to articulate complex solutions clearly and persuasively.
- Demonstrated ability to build and maintain strong relationships with diverse stakeholders at all levels.
- Excellent analytical and problem-solving skills, with a data-driven approach to account management.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Why you’ll love us.
- We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.
- Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
- We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.
- Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
