Specialist, Cruise Line Program

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. 

Position Summary:

This position manages the in-kind Cruise Line program, including handling booking requests for wishes on behalf of chapter program staff. Collaborates with cross-functional teams, including Corporate Alliances, Medical Affairs, Finance, as well as the corporate partner, in developing and coordinating this in-kind partnership and program.

Knowledge and Abilities:

• Exceptional customer service and interpersonal skills for building and developing effective business relationships with national and chapter staff, vendors, and donors.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong organizational and analytical skills with ability to handle multiple projects and deadline pressures.
• Discretion with confidential and sensitive information.

Duties & Responsibilities:

• Manages and coordinates the Cruise Line in-kind program in support of chapter wish requests.
• Advises and supports chapters on program utilization.
• Collaborates with Corporate Alliances team in securing, developing, and optimizing this in-kind resource for chapters, ensuring alignment with chapter needs, developing efficient processes and trainings, and communicating with stakeholders.
• Analyzes, tracks and reports on program utilization.
• Synthesizes and shares chapter feedback to improve program impact.
• Directly completes booking requests.
• Prepares and updates program documentation, including request forms, process documents, and fact sheets.
• Performs other job duties, as assigned.

Qualifications:

• Bachelor’s degree or equivalent work experience preferred.
• Experience with travel planning, including coordination of medical needs during travel.
• 1-3 years of non-profit experience required; experience in Make-A-Wish chapter or other federated not-for-profit organization preferred.
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word, Excel, PowerPoint and Outlook
• Experience with Salesforce systems preferred.

Working Conditions:

• Ability to thrive in a remote-first environment
• Travel required, up to 10%
• May require work outside a traditional Monday – Friday work week, and outside normal business hours

This Role's Hiring Range$52,194—$55,000 USD

What We Offer:

Benefits

• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
• Competitive compensation with annual incentive potential    
• Health Savings Account and Flexible Spending Account Options    
• Health Reimbursement Account fully funded by Make-A-Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance 
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

Time Off

• Competitive PTO starting at 15 days, with enhanced time off for senior roles
• 10 Sick Days 
• 11 Paid Holidays 
• 2 Volunteer Days after one year of service 
• 2 Personal Days accrued annually   
• Parental Leave      

Also... 

• Employee Awards and Recognition Programs    
• Individual and Leadership Development     
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets  
• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

We are committed to creating an accessible and inclusive workplace. If you require an accommodation at any stage of the application process, please email hr@wish.org. We are happy to review your needs.