Logo for OP360 (OfficePartners360)

Bilingual Customer Support Representative

OP360 (OfficePartners360)

Role overview

Qualifications

  • Fluency in both English and the target language (written and spoken)
  • Previous experience in customer service or a related field preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a proactive approach to customer issues

Responsibilities

  • Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language
  • Resolve customer inquiries, concerns, and issues promptly and professionally
  • Assist with order processing, product inquiries, and general account maintenance
  • Collaborate with internal teams to escalate and resolve complex customer issues

Key facts

  • Full time
  • Customer Service / Support Representative
  • English

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Multitasking
  • Social Skills
  • Communication
  • Physical Flexibility

About the company

OP360 (OfficePartners360) logo

OP360 (OfficePartners360)

Outsourcing & Offshoring

OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. Thanks to the combination of incredible people, innovative technology and progressive thought leadership, OfficePartners360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.

Company details

Company typeSME
IndustryOutsourcing & Offshoring
Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

Location: Cebu City

Job Description: We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele.

Responsibilities:

  • Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language.
  • Resolve customer inquiries, concerns, and issues promptly and professionally.
  • Assist with order processing, product inquiries, and general account maintenance.
  • Collaborate with internal teams to escalate and resolve complex customer issues.
  • Maintain a high level of product knowledge to effectively address customer questions and concerns.
  • Contribute to the continuous improvement of customer support processes and procedures.

Requirements:

  • Fluency in both English and the target language (written and spoken).
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Flexibility to work non-traditional hours as needed.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service / Support Representative Related jobs

Other jobs at OP360 (OfficePartners360)

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.