Virtual Legal Intake Specialist (Call Center)

This is a remote position.

Are you the kind of person who’s tech-savvy, quick on your feet, loves helping people, and can charm just about anyone over the phone? Do you thrive in fast-paced environments, enjoy solving problems on the fly, and light up when you know you’ve made someone’s day? If so, you might be exactly who we’re looking for. We’re hiring a Part-Time Legal Intake Specialist to join our virtual call center team! No legal experience? Totally fine—we’ll teach you everything you need to know. If you bring the confidence, resourcefulness, and curiosity, we’ll handle the legal training. You just need to love working from home, stay sharp with the details, and bring good vibes to every call.

We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a world-class customer service experience, meaning that we must continually be the best at what we do. With that being said, the Legal Intake Specialist is the most important role in our company! Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ's, taking messages and transferring calls. 

A Day in the Life

• Answer 80-120 calls per 8-hour shift in a fast-paced, fully remote environment
  
• Support 60+ different law firms with varying needs and expectations
  
• Schedule appointments, transfer calls, take messages, and answer FAQs
  
• Adapt quickly — every call is unique
  
• Communicate with your team in real time via internal chat
  

Core Values

• Be a Good Human: Do the right thing, even when it’s tough. Act with integrity and focus on what’s right.
  
• Be a Boss: Take ownership, figure it out, and get results.
  
• Be a Goal Digger: Dream big, stay curious, and bring your A-game every day.
  

Requirements

What We’re Looking For

• Must reside in AZ, NV, PA, or TX
  
• Complete our Aptive Index survey: https://assessment.aptiveindex.com/s/x5teyr6er8ok. This is required to be considered for employment.
  
• Must type a minimum of 45 words per minute
  
• Availability Monday–Friday, 25 hours/week minimum; however full-time shifts are also available. You must have availability between 5:00am-5:00pm PST (5-hour or 8-hour shifts daily)
  
• Training schedule is full-time for 2 weeks, Monday-Friday from 6:00am-2:30pm PST
  
• Strong customer service or call center experience preferred
  
• Professional phone presence and strong communication skills
  
• Reliable, high-speed internet (100+ Mbps — no hotspots or WiFi. CenturyLink, Verizon, & T-Mobile are a banned providers.)
  
• Wired Ethernet connection required (no exceptions)
  
• Quiet, distraction-free home office (background noise may lead to termination)
  

Compensation

• $17/hour (English only)
  
• $19/hour (Bilingual – English/Spanish)
  
  

Benefits

Get ready, this is the best part.... 

• No work on the weekends. We are only open Monday through Friday.
  
• Work from home- ALWAYS!
  
• We provide all the equipment you will need 
  
• Paid training
  
• Bereavement leave for the loss of a friend or family member
  
• Bereavement leave for the loss of a furry loved one
  
• Biannual Wellness days
  
• Paid holidays
  
• Earn up to 20 days of PTO per year
  
• Paid sick leave
  
• Paid wellness leave
  
• Health, dental, and vision insurance available for full-time employees
  
• 401k available for full-time employees with company match
  
• Four-month Snoo rental to all expectant Betties for their baby
  
• Bonusly: A peer-to-peer recognition software to cash in points for gift cards and prizes
  
• $100 a year to spice up that space: Cash in $100 a year to use to make your workspace uniquely you!
  
• Wellness Month: We send you a customized box full of goodies or a Massage Envy gift card. That's not all! We host an entire month of wellness tips, trainings and a wellness virtual team event.
  
• Virtual Team Gatherings: We gather for a fun team event. Past examples include a taco cooking class, a virtual costume party with trivia and prizes and a tour of a farm in Australia. 
  
• Dream Granting: When it comes time to celebrate you, we want to celebrate in a way that will help you achieve your dreams. Past dream grants include a Pink Jeep Tour in Sedona, an entire day at a spa and wine tasting with giraffes.
  
• American Dream Program: Want to purchase a home? We will give any Bettie purchasing a home $1,000 towards their down payment. In fact, our 5-year goal is that 80% of our team are homeowners. 
  
• Annual MVP: One of our Betties wins the Annual MVP award, winning a gift or trip of their dreams! 
  

Salary: $17-$19 per hour