Medical Scheduling Coordinator (Outbound Calls)

Optima Medical is an Arizona-based medical group consisting of 34 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. 

 

*This position will transition to a remote work arrangement following the completion of training at our Scottsdale office; however, all candidates must reside in Arizona to be considered

 

• Make high-volume outbound calls to patients needing to schedule primary care appointments. 
• Schedule appointments accurately based on provider availability and clinic location
• Update patient demographics in eClinicalWorks (ECW)
• Ensure appropriate scheduling for various appointment types
• Provide information about locations, providers, clinic hours, services, and visit preparation.
• Communicate with different clinic teams to coordinate urgent scheduling needs 
• Meet performance metrics such as calls per day, appointment conversion rate, scheduling accuracy, and patient satisfaction
• Maintain patient confidentiality and adhere to HIPAA standards

• 1+ year of experience in primary care, medical scheduling, or a healthcare call center preferred. 
• High school diploma or equivalent required; medical administrative training a plus
• Hands-on experience using eClinicalWorks (ECW) strongly preferred
• Excellent communication, problem-solving, and customer service skills
• Ability to multitask, stay organized, and perform well in a high-volume setting
• Positive attitude and team-oriented mindset
• Bilingual (Spanish) is a strong plus