Salesforce Consultant

Job Description:

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.

We are currently looking for a Salesforce Consultant to join our team 

 Job Description

• Requirements Analysis.

• Design and implement functional solutions in projects.

• Provide effort estimations for projects.

• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.

• Analyze and improve application performance.

• Collaborate with technology providers when required by the project.

• Contribute to the validation of the solution against functional requirements.

• Comply with the agreed software quality standards set by Omega's Technical Management.

• Generate functional documentation for completed projects.

• Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

• Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).

• Salesforce Core Expertise: +4 years of proven experience in Salesforce administration, configuration, and consulting roles.

• Multi-Cloud Experience: Strong hands-on experience working with different Salesforce clouds, such as Sales Cloud, Service Cloud, and Experience Cloud.

• Communication & Interlocution: Proven capability to act as a functional liaison between clients and cross-functional technical teams to translate business requirements into functional solutions.

• Methodology: Solid experience working under Agile delivery principles (SCRUM).

• Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).

WHAT DO WE OFFER

• Permanent contract.

• Flexible Schedule. We make it easy. Balance your professional and personal life.

• Certifications plan. Improve your skills and get the official certificate from our main partners.

• Home Office. You decide and we support you.

• Flexible retribution (public transport ticket, Ticket restaurtant, …).

• Health insurance.

• OMEGA in action. Our commitment to a better society is not just an intention

• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA #LI·REMOTE

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