Logistics Operations Manager (Audit)

Job Expectations:

• Position Type: Experienced - Manager
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - IT Park, Cebu
• Work Schedule: Weekdays; Mid/Night Shift
• Industry: Logistics & Supply Chain Technology

About the Job:

We are looking for a Senior Audit Manager to join our client's team and lead global audit operations across multiple regions. In this role, you will manage audit teams, monitor performance, and drive improvements to ensure efficiency and quality. You will also use data and operational insights to identify gaps, improve processes, and support strong client and carrier relationships.

Key Responsibilities:

• Lead and manage audit teams supporting clients across Asia, Europe, and the Americas.
• Monitor team performance and ensure KPI and service level targets are met.
• Analyze operational data to identify performance gaps and areas for improvement.
• Lead process improvement, standardization, and automation initiatives.
• Identify opportunities to simplify manual processes, reports, and tasks using available systems and tools.
• Act as an escalation point for client, carrier, and audit-related concerns.
• Mentor and coach team members to improve performance and support continuous improvement.
• Facilitate training on performance management, processes, and available tools.
• Manage Corrective and Preventive Actions (CAPA) and ensure actions are completed on time.
• Create and maintain SOPs, work instructions, and process documentation.
• Conduct performance reviews and provide coaching and direction to direct reports, as applicable.
• Support audit reviews, team meetings, and initiatives focused on operational excellence.

Qualifications:

• Bachelor's Degree in Accountancy, Finance, Business, or a related field.
• At least 3 years of managerial experience in a technology, logistics, or BPO environment, preferably with experience in process improvement and operational excellence.
• Strong people management skills, with experience managing and mentoring teams.
• Experience leading projects and implementing process improvement initiatives.
• Knowledge of process improvement tools and methodologies.
• Lean Six Sigma Green Belt or Black Belt certification is an advantage.
• Strong customer service and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Can start immediately, if possible.

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