Community Relations Specialist

Community Relations Specialist

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

Job Description:

The Community Relations Specialist is a market‑facing, field‑based role responsible for growing Pavlov Media’s brand presence and driving service adoption across the Phoenix metro area and broader Arizona footprint. This role serves as an on‑the‑ground ambassador, building relationships with communities, properties, and partners while supporting densification and growth within existing service areas.

Working closely with regional community engagement and marketing partners, this position ensures consistent brand representation, coordinates outreach and events, and provides market insight to help expand Pavlov’s footprint. Travel throughout Georgia is a regular component of this role.

This is a remote role based in Phoenix, AZ. Candidates must have working knowledge of the respective markets to be considered for this opportunity.

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

Community & Market Engagement

• Serve as Pavlov Media’s local brand ambassador across the Phoenix, AZ markets
• Plan and attend community events, resident outreach, and engagement activities
• Build relationships with property managers, HOAs, and community leaders
• Represent Pavlov at meetings, expos, and networking events

Densification & Growth Support

• Support densification strategies to increase subscriber adoption in existing MDUs
• Identify under‑penetrated opportunities within current markets
• Partner with Account Managers and Field teams to align outreach with service readiness
• Track outreach activity and market feedback in CRM tools

Brand & Cross‑Functional Alignment

• Ensure consistent, on‑brand messaging across all community touchpoints
• Collaborate with marketing to deploy campaigns and collateral locally
• Communicate community feedback and concerns to internal teams
• Conduct site visits to support ongoing relationships and outreach

Qualifications

• 2–3 years of experience in community relations, marketing, account management, or related field
• Telecommunications, fiber, or MDU experience preferred
• Strong relationship‑building and public‑facing communication skills
• Comfortable operating autonomously in a field‑based role
• Proficiency with CRM tools and Microsoft Office / Google Drive
• Valid driver’s license; ability to travel regularly (25–40%)

Physical Requirements

The successful candidate will be able to perform the following with or without reasonable accommodation: 

• Regular car travel throughout Georgia markets
• Ability to stand and engage at events for extended periods
• Ability to lift up to 25 lbs.

Compensation & Benefits:

The base salary range for this role is $60,000–$80,000 annually, plus potential bonus eligibility.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions. 
 Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees: 

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match 
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits 

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.

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