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Customer Service Representative

Federal Heath Sign Company

Role overview

Qualifications

  • A minimum of two years of experience in customer service in an office setting
  • Knowledge of Microsoft Office products to include: Outlook, Word, and Excel
  • Outstanding phone etiquette and Customer Service skills
  • Good written and verbal communication skills

Responsibilities

  • Making and taking phone calls, submitting various work orders for service
  • Obtaining updates and status reports from technicians and subcontractors
  • Updating customers on the status of the work and/or updating cloud-based customer websites with current and accurate details

Key facts

Hard skills

Construction Engineering

Other skills

  • Customer Service
  • Communication
  • Microsoft Office
  • Detail Oriented
  • Problem Solving
  • Teamwork

About the company

Federal Heath Sign Company logo

Federal Heath Sign Company

Federal Heath is a recognized global industry leader in manufacturing and managing turnkey solutions for sign identity and business image needs. We consistently provide businesses with the highest value, quality, flexibility, and on-time delivery of products and services that help them connect and engage with their customers. The secret to our success is a combination of service, quality, and an unwavering commitment to our customers. We’re focused on improvement and innovation in every aspect of our business and leverage that efficiency to save our customers time and money. Our national footprint of program management, design, manufacturing, and service assets gives us an edge in today’s competitive marketplace. No matter which aspects of Federal Heath you experience – the bidding process, consultation, design, site-specific services, manufacturing, installation, or maintenance – you will benefit from our national reach, decades of experience, and know-how. From multi-site conversions to launching new brands, your project is in reliable hands. Our legacy of over 120 years of industry proficiency and experience underscores our commitment to delivering nationwide solutions. Contact us at www.federalheath.com or call 877.620.SIGN (7446)

Company details

Company size501 - 1000

Links

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Job description

Federal Heath Sign Company is an electrical retail signage company experiencing growth and seeking a Customer Service Representative to support our Sign Maintenance division in our north Houston TX location (Greenspoint area).  

Our success is a direct result of our exceptional people!  

About the Role
We are seeking a highly customer-focused, detail-driven individual to assist our customers with maintenance inquires and service calls.  This role is ideal for someone who thrives when working individually and with a small team.  More than anything, those who succeed in this role are those who truly enjoy finding solutions for our valued customers.  In this role you’ll collaborate with customers, service technicians, and your onsite team to ensure calls are handled swiftly and accurately, and with exceptional service.

JOB RESPONSIBILITIES INCLUDE:

• Making and taking phone calls, submitting various work orders for service
• Obtaining updates and status reports from technicians and subcontractors
• Updating customers on the status of the work and/or updating cloud-based customer websites with current and accurate details


EXPERIENCE/SKILLS REQUIRED:
• A minimum of two years of experience in customer service in an office setting. Knowledge of Microsoft Office products to include: Outlook, Word, and Excel. 
• Sign or Construction industry experience strongly desired.
• Outstanding phone etiquette and Customer Service skills
• Good written & verbal communication skills.
• Ability to work well independently as well as in teams.
 

Why You’ll Love Working Here
You’ll be part of a committed Customer Service team that values achieving high customer satisfaction scores!  Through strong commitment to building relationships with our customers, collaboration, and accountability, we make SMILES happen, -- and, we do our best to have some fun along the way. Our office is casual in nature, but we take our customers seriously.  

What We Offer
We pay competitive wages and offer a comprehensive benefits package, including:
• Health, dental, and vision coverage
• Flexible Spending Plans
• Tuition Reimbursement
• 401(k) Plan
• Paid vacation and holidays
• And more!

JOB DETAILS

  • Monday- Friday
  • Casual attire 
  • Onsite until fully trained.  Once trained, work from home 1 day per week.  
  • Pre-employment physical and drug screen prior to start date required

If this sounds like a place where your skills can shine bright, we’d love to hear from you. Apply today for consideration!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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