Device Migration and Hypercare SME

Job Title: Device Migration and Hypercare SME
Duration: 12 months (possible extension/conversion)
Work Location: Remote

Job Summary:
We are seeking a highly skilled Device Migration SME to assist with migration execution, governance, and user adoption of M365 platform. Candidate will also need skills in supporting migrated users, post-migration.

Key Responsibilities:

• Serve as the subject matter expert for end-user device migrations (re-build/re-load and device re-homing from one domain to another).
• Design and execute migration strategies ensuring minimal business disruption, proper metadata mapping, and secure content handling.
• Utilize industry-standard tools such as Quest, Dell, or BitTitan for device migrations.
• Understand pre-migration analysis, content inventory, and assessment to identify which migration profile is to be utilized. Follow FAQ and QRG documents and instructions.
• Troubleshoot and resolve migration issues, sync errors, and permission conflicts.
• Update documentation, instructions, and post-migration support materials, as needed.

Required Qualifications:

• 3+ years of hands-on experience with device migrations and/or client support services.
• Proven experience in executing large-scale migrations.
• Experience with identity and authentication (Azure AD), including user mapping and group synchronization.

Preferred Qualifications:

• Microsoft certifications such as MS-300, MS-700, or MS-102 (Microsoft 365 Administrator).
• Experience with tenant-to-tenant migrations, or with device/domain re-homing.
• Exposure to user adoption strategies, change management practices, and training delivery.