Logo for Sonic Electronix

eCommerce CSR

Sonic Electronix

Role overview

Qualifications

  • Diploma or Bachelor's Degree preferred
  • 2+ years Customer Service or Sales experience required
  • Strong proficiency with computer applications
  • Excellent verbal and written communication skills

Responsibilities

  • Provide timely support to customer inquiries across any channel
  • Deliver upon our best in-class customer experience
  • Create and foster lasting customer relationships
  • Take accountability for your customers and solve their problems on the first contact

Key facts

  • Remote from: Philippines
  • Full time
  • Mid-level (2-5 years)
  • English

Hard skills

Computer Systems Speedwriting Customer Relationship Management

Other skills

  • Customer Service
  • Communication
  • Teamwork
  • Problem Solving
  • Accountability

About the company

Sonic Electronix logo

Sonic Electronix

SonicElectronix.com is an eCommerce retailer of specialty consumer electronics with a passion for mobile electronics. We're an energetic industry leader in car audio, video and GPS navigation. SonicElectronix.com also sells headphones, portable electronics and pro audio and DJ products.

Company details

Company size51 - 200

Links

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Job description

This is a remote position.

eCommerce CSR
Full-time
Remote - Philippines

Summary

Customer Service Representatives report into our Customer Service Manager. This role emphasizes ownership of every interaction in order to drive customer satisfaction and increase profitability for the business. This is an incredibly important position that is responsible for casting our company vision: spreading audio bliss through thoughtful product curation, accurate information, and expert advice - one person at a time. 

Duties/Responsibilities
  • Provide timely support to customer inquiries across any channel; inbound calls, outreach, email live chat and social media.
  • Deliver upon our best in-class customer experience.
  • Create and foster lasting customer relationships.
  • Take accountability for your customers and solve their problems on the first contact by mastering the customer journey and ensure customers realize their desired outcome.
  • Follow through with commitments/promises to our guests.
  • Complete managerial requests.
  • Manage upwards and help us better our service experience.
  • Maintain company policy on service requests.
  • Additional duties and responsibilities may be assigned as necessitated by business needs.

Required Abilities/Skills
  • Strong proficiency with computer applications.
  • Typing Speed: 45 WPM.
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills.
  • Team player with a very strong work ethic and high energy level.

Education & Experience
  • Diploma or Bachelor's Degree preferred.
  • 2+ years Customer Service or Sales experience required.

Salary Budget

$7 per hour

How To Apply

Please submit your application at zurl.to/DUiK?source=CareerSite.


Salary: USD $0/hour

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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