Technical Support Engineer II

Do you want to be part of a World class technical team supporting the biggest online companies?

Are you taking your first steps in your career and are you passionate about network security?

Join our prestigious Services team

Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us, and make us better. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues.

Partner with the best

You will work with innovative technology to protect our customers key applications from advanced cyber threats. We are looking for a customer-oriented, highly technical, senior technical support engineer to join our dedicated team.

As a Technical Support Engineer, you will be responsible for:

• Learning and gaining in-depth experience in network security to support our customers
• Resolving customer support cases for our worldwide enterprise customers
• Ensuring customer success while maintaining high customer satisfaction throughout all interactions
• Working remotely to support our customers with the ability to travel on-site when needed
• Being available for on-call shifts that may include weekends, and select holidays

Do what you love

To be successful in this role you will:

• Have 5+ years of experience in a similar role and a Bachelor's Degree or High School Diploma.
• Have excellent spoken and written English
• Have solid technical skills and understand Internet protocols such as DNS, HTTP, TCP/IP, and SSL.
• Have knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
• Have previous experience with cybersecurity/firewall companies

Important to have availability for occasional office visits at San Jos

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!