Multilingual Customer Support, Content Moderation & Sales Specialist (Sofia , Bulgaria)
Are you fluent in a European language and looking to launch or advance your career in dynamic, sunshine-filled Sofia? We are continuously seeking talented multilingual professionals across a wide range of top tier brands in industries including technology, e-commerce, sports apparel, digital media, automotive, and travel. Whether your strength lies in customer support, content moderation, or sales, we have diverse projects suited to your unique skillset.
Depending on the specific project and client requirements at the time of your application, roles offer either on-site working models in modern Sofia facilities or hybrid/remote options within Bulgaria.
Languages We Are Hiring For
We are currently recruiting candidates fluent in any of the following languages:
- Nordic: Swedish, Norwegian, Finnish, Danish
- DACH & Benelux: German, Dutch
- Central & Eastern Europe: Czech, Slovak, Polish
- Western & Southern Europe: French, Italian, Spanish, Portuguese
Requirements
- Language Skills: Native or near-native fluency (C1/C2) in at least one of the listed languages, plus a strong working proficiency in English (B2 or higher) for training and internal systems.
- Legal Status: Must be an EU citizen or possess a valid, unrestricted work permit for Bulgaria.
- Communication & Soft Skills: Strong written and verbal communication, active listening, empathy, and a customer-oriented mindset.
- Versatility: Willingness to work across different support streams (Customer Service, Content Moderation, or Inbound/Outbound Sales) based on project matching.
- Tech-Savvy: Comfortable navigating CRM software, chat platforms, email systems, and digital troubleshooting tools.
- Experience: Prior experience in customer support, retail, moderation, or sales is an asset, but comprehensive, fully paid training is provided for all entry-level candidates.
Responsibilities
(Responsibilities will vary depending on your assigned project and role)
- Customer Service: Assist consumers via phone, email, or live chat with account queries, order tracking, returns, billing, and general platform guidance.
- Content Moderation: Review user-generated content, media, and digital trends to ensure compliance with platform policies, safety guidelines, and local community standards.
- Sales & Account Management: Engage with potential or existing business/consumer clients to recommend products, assist with upselling, process orders, and foster brand loyalty.
- Keep internal CRM systems updated with detailed documentation of all client and user interactions.
What We Offer
- Relocation Package: Full support for candidates moving to Bulgaria, including flight coverage to Sofia, airport pickup, and company-arranged accommodation for your initial weeks.
- Competitive Salary: Highly attractive base salary adapted to the local market, supplemented by monthly performance bonuses and shift allowances where applicable.
- Flexible Work Models: On-site or hybrid/remote setups, determined by active client project availability at the time of hire.
- Comprehensive Benefits: Private medical insurance, meal vouchers, employee discounts, and dedicated Greek language lessons.
- Modern Workspaces: For on-site roles, state-of-the-art office spaces equipped with break lounges, gaming zones, and complimentary coffee and tea.
- Career Advancement: Continuous learning programs with fast-track opportunities to step into Quality Assurance, Team Management, or Project Operations.
Ready to take the next step in your career while enjoying life in vibrant Sofia? Submit your CV in English today, state your primary language and preferred role type, and our talent acquisition team will match you with the best open project!
