Customer Success Operations Evaluator

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in outputs.
• Provide clear, structured written feedback to improve AI model performance.
• Work independently and asynchronously to meet deadlines while ensuring high-quality assessments.
• Collaborate with subject matter experts to ensure consistency and relevance across datasets.

Qualifications

Must-Have

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Preferred

• Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.