Remote Admin Staff / Receptionist (WFH) (ServiceM8 experience REQUIRED)

An Australian roofing and home exterior company looking for a reliable part-time Admin Staff / Receptionist to support our team remotely.

This role suits someone with previous admin or receptionist experience, ideally within a roofing, trades, construction, or home exterior business.

Key Responsibilities

• Answer customer enquiries and provide receptionist support
• Gather customer details, including name and street address
• Log and update information in ServiceM8
• Manage scheduling and appointments
• Provide general admin support to the team

Requirements

1. Previous experience in a similar admin, receptionist, or scheduling role
2. Experience in a roofing, trades, construction, or home exterior business is highly preferred
3. Strong communication and organisational skills
4. High attention to detail
5. Experience using ServiceM8 (Required)
6. In your application, please tell us about your experience with ServiceM8 
7.  Duration and context: How many months or years of hands-on ServiceM8 experience do you have, and in what industry or business setting?
8. Core functions: Which of the following have you performed in ServiceM8 — job creation and management, staff scheduling/dispatch, quoting, invoicing, job notes and attachments, or client SMS/email communication? Please specify.
9. Call handling: Describe your experience taking inbound client calls and creating or updating jobs in ServiceM8 in real time.
10. Integrations: Have you worked with ServiceM8 integrated with Xero or other software? Please describe your role in that workflow.
11. Self-assessment: Rate your overall ServiceM8 proficiency (Beginner / Intermediate / Advanced) and provide one example that demonstrates this level.

Role Details

• Part-time
• Work from home / fully remote