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Customer Service Representative

Role overview

Qualifications

  • Excellent communication skills
  • Ability to multi-task and access multiple systems
  • Good judgment in resolving customer issues
  • Ability to follow detailed instructions

Responsibilities

  • Provide effective customer service for internal and external customers
  • Access and enter data into database or client management system
  • Manage and resolve customer issues on initial call
  • Enter, record and maintain customer information

Key facts

Hard skills

Other skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Multitasking
  • Communication
  • Adaptability
  • Tactfulness

About the company

SAFIO Solutions logo

SAFIO Solutions

  • Software / SaaS
  • 2–10
SAFIO Solutions is a SaaS provider, focused on forecasting and demand planning. Utilizing our proprietary standalone software, the Sales Analysis & Forecasting Tool©, our application integrates a customers' vital data into this single, comprehensive tool to create the vision and efficiency needed to improve forecasting, optimize inventory and make strategic decisions resulting in improved operational performance. The Sales Analysis & Forecasting Tool was developed and coded by Audrey Walby over her career, when as a planner, manager and merchant she could not secure the appropriate tools for accurate and efficient forecasting. Even now, planners and business analysts struggle with the use of multiple worksheets and resource points that need to be mined for data then cut, pasted, and linked together which likely results in the system locking up because of too much data, consequently resulting in wasted time and productivity. The SAFIO Solutions system solves this problem by integrating simple data feeds from multiple systems into a single, comprehensive tool that is fine-tuned for planning and forecasting workflow. As a proven business process, the SAFIO Solutions system minimizes inventory overhead, allowing companies to more precisely meet demand while avoiding costly sellouts and overstocks. The SAFIO Solutions software application can be used with the company's current system or in conjunction with any ERP. Utilizing a data base platform, the forecasting process is already defined, resulting in reduced start-up time and cost. The integration to "go-live' time-frame is 6-8 weeks, and our low-barrier-to-entry approach encourages companies to gain unprecedented insight into their sales and inventory in a matter of weeks. Contact us at sales@safiosolutions.com or Request a demo at https://info.safiosolutions.com/request-a-demo

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Job description

$9 - $14 an hour - Full-time, Part-time

Work From Home Agents Needed! We are in search of 20 individuals to join our team!

We have positions in the area of Customer Service

You choose the client you wish to work such as:

Theme Park

Cruise Line

Cable/Internet Provider

High-End Retail

Online Auction

Major Car Rental and more

Overview:

The Customer Service Specialist is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Primary Responsibilities

Multi-task on phone while accessing computers and multiple computer systems (including hardware/software) to retrieve information, and access/enter data into database or client management system

*Process Information: Obtain and verify information or data from selected client’s knowledge database

*First-Call Resolution: Manage and resolve customer issue(s) on initial call

*Document Information: Enter, record and maintain customer information

*Knowledge, Skills, & Experience Requirements: Exercise tact and good judgment when resolving customer issues

*Understand and follow detailed oral and written instructions

*Retain information quickly and adapt to changing environment

Starting hourly rate of $9.00-$16.00 per hour

Full time or Part time, YOU set your own schedule to fit your life!

Get the work/life balance you've been searching for!

Apply Now!

Job Type: Full-time

Salary: $9.00 to $16.00 /hour

Job Type: Full-time

Salary: $9.00 to $16.00 /hour

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