Sr Manager, Business Systems

The Role

As Senior Manager, Business Systems, you will own and drive Apptegy's enterprise systems strategy, unifying technology, data flow, and internal tooling across IT, Revenue Systems, and cross functional operational teams. Reporting directly to our Sr. Director of Security & Enterprise Technology, you will lead a high-performing team of systems analysts, administrators, and IT specialists while serving as a strategic partner to leaders across Sales, Marketing, Client Experience, Finance, and Engineering.

You will sit at the intersection of technical architecture, GTM problem solving, and business partnering, ensuring our enterprise stack works the way our teams work, not the other way around. As a trusted business partner to executive and operational leaders across Sales, Marketing, Client Experience, and Finance, you will proactively uncover underlying business needs, build cross functional trust, and align technology investments directly with company goals. This is a hands on leadership role for a builder/operator who excels at stakeholder relationship management, data architecture, and team mentorship.

What You'll Do

Strategic Business Partnering & Stakeholder Alignment

• Serve as the primary business partner for leadership across Revenue Operations, Sales, Marketing, Client Experience, Finance, and Security, embedding with teams to deeply understand their operational workflows and commercial friction points.
• Act as a consultative advisor to business leaders, discovering root business challenges behind feature requests and codesigning technology solutions that balance short-term agility with long term enterprise scalability.
• Champion change management, user enablement, and system adoption across all business units, ensuring new tools, automation, and process updates are smoothly rolled out and enthusiastically adopted.

Enterprise Systems Leadership & Strategic Roadmap

• Own and drive Apptegy's enterprise systems ecosystem, connecting cross-functional system roadmaps across IT, Revenue Systems, Engineering, and support teams to eliminate silos and power unified business operations.
• Translate GTM and operational challenges into a clear, prioritized enterprise systems roadmap while defending trade-offs between speed, scalability, technical debt, and business impact.
• Drive a culture of support across all internal tooling, ensuring system architecture and workflows adapt to how our teams work rather than forcing rigid, unnatural processes onto stakeholders.

Systems Architecture & Data Integration

• Architect and maintain robust data flow patterns across the stack, including CRMs, marketing automation, help desk tools, data warehouses, and custom internal workflows.
• Design, build, and oversee point-to-point integrations and API connections between platforms, aligning technical decisions with data owners and cross-functional stakeholders.
• Oversee enterprise system health, access management governance, role based security permissions, and data hygiene standards across core platforms.

Technical Management & Team Leadership

• Lead, mentor, and develop a team of systems analysts, admins, and IT professionals, establishing clear ownership, technical standards, and career growth opportunities.
• Lead by being hands on technical with your direct reports and partner functions, stepping in directly to solve complex architectural challenges, debug integration issues, or optimize critical workflows.
• Partner with leadership across GTM, Finance, Security, and Engineering to evaluate, procure, implement, and continuously optimize internal technology solutions.

What You'll Bring / Who You Are

• Experienced Systems Leader: 6+ years of progressive experience in business systems, revenue operations, IT service management, or enterprise technology, with demonstrated success managing technical individual contributors.
• Architecture & Data Integration Depth: Proven experience architecting multi system data flows, point-to-point integrations (APIs, webhooks, ETL/ELT pipelines), and enterprise data governance frameworks in high growth environments.
• Hands-on Technical Operator: A leadership style rooted in technical credibility, equally comfortable whiteboarding long term system architecture with executive leadership and stepping into the details of configuration, schema design, or integration logic with your team.
• Exceptional Business Partnering: Proven track record as a trusted business partner to executive and commercial leaders (Sales, Marketing, RevOps, Finance, CX), with deep empathy for user workflows, superior relationship-building skills, and a consultative problem-solving approach.
• AI & Automation Mindset: Active commitment to leveraging modern AI, automation tools, and frontier LLM applications to streamline internal workflows, reduce operational toil, and increase team velocity.

What Makes You Stand Out

• Enterprise Platform Expertise: Deep hands-on experience administering and architecting core enterprise platforms such as Salesforce (CRM/CPQ), HubSpot (Marketing Automation), and Atlassian (Jira/Confluence).
• AI & Workflow Automation Passion: Demonstrated experience building or managing automated workflows using modern orchestration tools like n8n and Glean, or integrating frontier LLM model providers (e.g., Anthropic, OpenAI) into business processes.
• IT Help Desk & Infrastructure Exposure: Hands-on experience or familiarity with IT help desk management, service desk ticketing workflows, endpoint/access governance, and IT service delivery.
• B2B SaaS Industry Fluency: Solid understanding of the B2B SaaS business model, recurring revenue motions (lead-to-cash, renewals, expansion), and operational SaaS metrics.

Compensation Notice: The anticipated base salary range for this position is $110,000–$190,000, depending on qualifications, experience, location, and other job related factors.

California: Apptegy will consider qualified applicants with arrest or conviction records for employment in accordance with applicable state and local fair chance laws.

Colorado: Application Window Notice September 21 2026 12:00AM CT. If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Central Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. 

Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.