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In this position, you will be a part of the team cohort providing direct (virtual and in person) self-management support services to members who have been diagnosed with chronic health needs such as diabetes and hypertension via our innovative self-management model on our CH platform. You will be expected to follow evidence-based guidelines for care while contextualizing the needs of the members. The Health Coach will be responsible for members/ individuals and will work in collaboration with other members of a virtual team to help them meet their wellness and health needs. You will be expected to respond to them asynchronously for the most part as well as setting up one-on-one synchronous chats. The health coaches work with individuals and navigate them through their care journey while encouraging them to take a lead role in their wellness by providing them with tools and support to make the right kinds of lifestyle modifications.
Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centered, holistic care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action. You must be digitally savvy, data-driven such that you are looking constantly at your member needs, responding to them and also looking at population level data and coming up with ideas on how to drive continued engagement and adherence. We are looking for risk-takers with a lot of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness. You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely as well as in person. You must be responsive to their needs and willingness to be adaptive.
Develop a coaching relationship with members and assist them through the process of actively working towards better health by providing support, encouragement, and education virtually and in person.
Apply various coaching techniques (motivational interviewing, CBT, behavior change theory) to allocate members to ensure personal goals are achieved.
Support the development and delivery of coaching programs according to company standards and industry-safe practices.
Assist members in setting specific, measurable, and achievable health goals.
Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant healthcare professional and or other therapeutic interventions.
Monitor members' progress, accurate tracking of key health metrics, reporting and capturing of coaching sessions.
Meet set targets: productivity, quality, and customer satisfaction scores etc.
Compile reports that show trend analysis of clients' progressions etc.
Utilization of work tools e.g. Leverage the Complete health application as a tool to manage members and input data.
Review data constantly to inform how you coach the member and provide feedback within expected time frames on improvements or support.
Collaborate with healthcare professionals, such as nutritionists and fitness trainers, when necessary to provide comprehensive support.
Keep up-to-date with the latest developments in health and wellness to provide evidence-based guidance.
Apply professional, verbal and written communication skills required through all coaching interactions with members to build rapport and motivate them.
Be intentional about quality, attention to detail and excellence in service delivery.
Build positive relationships to ensure successful outcomes.
Participate in on-site work at the hubs, community outreach activities, and MQN-related assignments. This may involve periodic field visits, member engagement, and support at designated locations to ensure comprehensive service delivery and meet organizational goals.
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