Danish Speaking Customer Experience Specialist – Premium Streaming Platform

Danish Speaking Customer Experience Specialist – Premium Streaming Platform

Location: 100% Remote (Must be resident in or relocating to Greece)

Shape the Entertainment Experience from Anywhere in Greece

We are seeking a tech-savvy Danish-speaking Customer Experience Specialist to support one of the world's leading digital streaming and entertainment platforms. In this 100% remote role, you will be the direct connection to our Danish audience, helping users seamlessly stream their favorite movies, series, and live events. Work from any location within the Greek territory—whether it's a sun-drenched island in the Aegean or a vibrant cultural city like Thessaloniki—and trade northern winters for a Mediterranean lifestyle.

Key Responsibilities

• Subscriber Support: Assist Danish-speaking subscribers via live chat, email, and phone with inquiries regarding content availability, new releases, and account settings.
• Technical Troubleshooting: Guide users through app navigation, connectivity issues, smart TV configurations, and digital streaming optimization across multiple devices.
• Subscription Management: Handle billing questions, trial accounts, plan upgrades, payment updates, and cancellation requests with professional clarity.
• Brand Ambassadorship: Represent a household name in entertainment by maintaining a friendly, enthusiastic, and highly professional tone in every interaction.
• Feedback Loop: Document technical bugs, app playback issues, and localized translation errors in the CRM system to improve the platform's user interface.

Requirements

• Language: Native or C2-level Danish and professional proficiency in English.
• Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece).
• Home Office: A quiet, private workspace with a stable high-speed internet connection (full corporate hardware and high-performance monitors will be shipped directly to your door).
• Tech Comfort: Passion for digital media, smart home devices, apps, and basic troubleshooting methodologies.
• Communication: Enthusiastic communication skills with a customer-first mindset.

Relocation & Benefits

• Relocation Package: Paid flight to Greece and 2 full weeks of hotel accommodation to support your arrival while you set up your remote environment.
• Work Flexibility: 100% Remote work from any location within Greece. No office presence or daily commute required.
• Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) plus performance incentives.
• Professional Perks: Full paid virtual training by certified product trainers, private health insurance, and structured career growth into specialized technical or leadership paths.
• Lifestyle: Enjoy a lower cost of living and a flexible work-life balance while working "where others vacation."

Join Our Team

Turn your passion for entertainment into a professional remote career under the Greek sun. Submit your application today to start your journey with us.