Logo for Skyrocket Roaming Travel Services

Remote Trave Specialist

Role overview

Qualifications

  • Strong written and verbal communication skills
  • Customer service experience (travel, hospitality, or support roles preferred)
  • Highly organized, dependable, and detail-oriented
  • Comfortable working independently in a fully remote role

Responsibilities

  • Support clients remotely via email, phone, and messaging platforms
  • Respond to travel-related inquiries in a timely, professional manner
  • Assist with itinerary changes, cancellations, updates, and special requests
  • Monitor upcoming trips and proactively communicate with clients as needed

Key facts

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Reliability
  • Detail Oriented

About the company

Skyrocket Roaming Travel Services logo

Skyrocket Roaming Travel Services

Skyrocket Roaming Travel Services helps adults, solo travelers, and busy professionals plan cruises, adults-only getaways, and custom vacations with less stress and more personal support. From choosing the right cruise line or destination to sorting through the details, my goal is to make travel feel easier, clearer, and more enjoyable. Alongside travel planning, I also mentor aspiring travel advisors who are exploring flexible opportunities in the travel industry.

Company details

Company size2 - 10

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Job description

We are seeking a Remote Client Support Representative – To assist clients throughout their travel journey.

In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience.

This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.

Key Responsibilities

Support clients remotely via email, phone, and messaging platforms

Respond to travel-related inquiries in a timely, professional manner

Assist with itinerary changes, cancellations, updates, and special requests Provide clear information on destinations, travel requirements, and agency processes

Monitor upcoming trips and proactively communicate with clients as needed Resolve issues efficiently while maintaining a high level of customer satisfaction

Ideal Candidate

Strong written and verbal communication skills

Customer service experience (travel, hospitality, or support roles preferred) Highly organized, dependable, and detail-oriented Comfortable working independently in a fully remote role

Able to learn new systems, booking platforms, and digital tools quickly

Passionate about travel and delivering excellent client support

What We Offer

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing support

Growth opportunities within a travel-focused company

Access to travel-related perks and industry discounts

Supportive and collaborative remote team environment

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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