Proxy Product Owner (Banking and AI Platform)

About the Role

We are seeking a Proxy Product Owner to support the delivery and evolution of a Conversational Banking Platform, combining rule-based automation and Generative AI to serve customers across core banking journeys. This role acts as the execution level Product Owner, representing the Product Owner in day-to-day delivery, translating strategy into high quality conversational experiences across digital channels.

Decision & Ownership Scope

Own day to day backlog prioritization, story readiness, and sprint acceptance

Act as the first point of decision for delivery teams, escalating only strategic trade offs

Ensure alignment between business outcomes, customer experience, and technical feasibility

Backlog & Story Management

Own and continuously refine the product backlog across conversational journeys and platform capabilities

Write clear user stories, acceptance criteria, and definitions of done for: Conversational flows; Integrations and APIs; AI / NLP enhancements

Maintain traceability from business objectives journey intent story

Conversational Journey Ownership

Define end to end conversational journeys (happy paths, edge cases, regulatory exceptions) across Payments & Transfers, Cards & Lending, Accounts & Servicing, Wealth & Investments

Partner with UX and Conversation Designers on: Dialogue flows; Bot persona and tone; Accessibility and inclusive design

Conversational AI & GenAI Enablement

Collaborate with AI/NLP teams to define: Intent taxonomy and reuse strategy; Entities, training data, and confidence thresholds

Support GenAI powered journeys through prompt design, testing, hallucination mitigation, guardrails, fallback logic, and grounding approaches

Ensure seamless human handover and agent assist alignment

Stakeholder & Delivery Collaboration

Act as the primary interface between business, technology, UX, AI, and operations

Facilitate sprint ceremonies and backlog reviews

Translate stakeholder needs into delivery ready outcomes

Quality, Risk & Compliance

Ensure conversational journeys meet banking, data privacy, and security standards

Coordinate UAT, defect triage, and release readiness Partner early with Risk, Compliance, and Legal teams

Metrics & Continuous Improvement

Define and track metrics including containment, deflection, agent transfer rate, intent accuracy, task success, drop offs, and CSAT/CES

Use analytics and interaction logs to inform backlog prioritization

Must Have Skills & Experience

Minimum 8 years in IT, Digital, or Banking environments

2+ years as Product Owner, Proxy PO, or Business Analyst in Agile teams

Strong understanding of retail banking journeys

Hands on experience with Jira, Confluence, Agile delivery

Exposure to conversational AI or chatbot platforms

Understanding of APIs, integrations, and system dependencies

Strong communication and stakeholder management skills