Collections Officer (Remote)

Collections Officer (B2B) | Remote

Work From Home | Full-Time | AU Client | B2B Accounts Receivable & Collections

About the Role

We are seeking a highly experienced B2B Collections Officer with strong Australian market experience to manage end-to-end credit control, debtor follow-ups, and payment resolution for business clients. This role requires excellent communication skills, firm but professional negotiation ability, and a solid understanding of Australian invoicing, payment terms, and commercial collection practices.

The ideal candidate has previous experience handling high-volume B2B accounts, strong attention to detail, and the ability to maintain positive client relationships while ensuring timely debt recovery.

Key Responsibilities

Accounts Receivable & Credit Control

• Manage a portfolio of B2B customer accounts and maintain up-to-date ageing reports.

• Conduct daily outbound calls, emails, and reminders for overdue invoices.

• Negotiate payment arrangements, resolve disputes, and secure commitments.

• Accurately record all collection activities in CRM or accounting systems (Xero, MYOB, QuickBooks, or similar).

• Monitor client credit limits, payment behaviours, and escalate risks promptly.

• Follow internal processes for account holds, overdue notifications, and legal referrals.

Customer Liaison & Issue Resolution

• Work closely with Sales, Operations, and Finance to clarify invoice queries or discrepancies.

• Provide high-quality customer service while maintaining firm collection standards.

• Educate clients on payment terms, invoicing cycles, and account status.

• Investigate short payments, unidentified deposits, and incorrect remittances.

Reporting & Compliance

• Maintain updated debtor ageing summaries and weekly collection reports.

• Recommend accounts for escalation, payment plans, or external recovery.

• Ensure adherence to Australian commercial collection guidelines and ethical practices.

• Proactively identify process gaps and suggest improvements to reduce ageing debt.

Required Experience & Skills

• 2-5 years B2B collections / credit control experience in Australia (mandatory).

• Strong understanding of Australian invoicing standards, payment terms, and debtor legislation.

• Experience working with high-volume AR in fast-paced environments.

• Confident and professional phone manner with strong negotiation ability.

• Strong Excel/Google Sheets skills (reconciliations, reports, ageing analysis).

• Ability to work independently, meet targets, and handle difficult conversations.

• High attention to detail and accuracy in record-keeping.

Preferred (Not Essential)

• Experience working with trade accounts, wholesale, logistics, construction, FMCG, or service-based businesses.

• Familiarity with end-to-end AR processes including invoicing, reconciliations, credits, and disputes.

• Prior experience in outsourced/remote AR environments.

Role Benefits

• Work remotely with a supportive team.

• Stable, long-term role with ongoing career growth.

• Exposure to Australian businesses across multiple industries.