Logo for Scrumconnect Consulting

Senior User Researcher

Scrumconnect Consulting

Role overview

Qualifications

  • Significant experience as a User Researcher in UK public sector or government digital delivery
  • Strong qualitative research skills including interview design, facilitation, analysis and synthesis
  • Experience designing and executing large-scale research programmes engaging diverse and geographically distributed participant groups
  • Proficiency in research tools such as Dovetail, Lookback, Optimal Workshop, Miro or equivalent

Responsibilities

  • Lead the design and execution of the user research strategy for the SCS-N discovery
  • Plan and facilitate in-depth interviews, focus groups, contextual enquiries and usability sessions with building control authority teams
  • Synthesize and analyse large volumes of qualitative and quantitative research data to identify themes, insights and user needs
  • Mentor junior researchers and contribute to raising research standards across the team

Key facts

Hard skills

User Research Structured Interview Meeting Facilitation Quantitative Research

Other skills

  • Communication
  • Mentorship
  • Teamwork

About the company

Scrumconnect Consulting logo

Scrumconnect Consulting

Digital Transformation Consulting

Scrumconnect, an acclaimed consultancy firm, sets the gold standard in crafting sophisticated, user-centric software solutions underpinned by data-driven insights. Our robust software solutions have cast a global footprint, influencing over 50M individuals via 64 robust digital offerings. As trusted allies in public sector transformation, we've partnered with 20% of the top 75 Govt Services, yielding savings exceeding £24 million for UK taxpayers. Our mission is simple: transform public services into exceptional digital experiences. Our vision is far-sighted. Through digital channels, we aim to democratize public service access, ensuring convenience, wider accessibility, and cost efficiency. As we move forward, we envision ourselves to be an esteemed SME in UK public sector transformation, collaborating with at least 8 central government departments.In the next 5 years, we aspire to grow by expanding our consulting business. We're dedicated to achieving a 99% Customer Net Promoter Score and plan to create 750 new jobs across the UK.Our core values of openness, integrity, excellence, learning, and unwavering commitment guide us in every endeavor. As a testament to our work, we have bagged prestigious accolades- Special Award - Organisational Exit from Pandemic, 'Digital Transformation Project of the Year' at the UKIT Awards and the 'Digital, Data and Technology Award' at the Civil Service Awards. Scrumconnect was born out of an identified gap in the digital transformation landscape. Traditional consultancies often overlooked key areas like design thinking, user-centric designing, customer experience, and product innovation. To disrupt this paradigm, we developed our unique model. We handpick high-performing teams for each project, streamlining talent acquisition and retention to deliver value swiftly and efficiently. Our success lies in this novel approach - bringing together the finest minds Join us at Scrumconnect, and be part of the revolution

Company details

Company typeSME
IndustryDigital Transformation Consulting
Company size201 - 500

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

Role Summary

The Senior User Researcher will lead the user research programme for the Discovery, designing and executing a comprehensive research approach to understand the needs, behaviours and pain points of building control authority teams across England. Operating at SFIA Level 5, this role requires an experienced researcher capable of working autonomously, advising on research strategy and producing high-quality, evidence-based outputs that directly inform the design of a new digital notification system.

Key Responsibilities

• Lead the design and execution of the user research strategy for the SCS-N discovery, including defining research questions, selecting appropriate methods and managing participant recruitment
• Plan and facilitate in-depth interviews, focus groups, contextual enquiries and usability sessions with building control authority (BCA) teams[7.1] across a representative sample of local authorities
• Design and deploy surveys, diary studies and other mixed-methods research instruments
• Synthesise and analyse large volumes of qualitative and quantitative research data to identify themes, insights and user needs
• Produce clear, compelling and high-quality research outputs including findings reports, insight packs, affinity diagrams, personas and journey maps
• Contribute to the 'as-is' process mapping of how BCA teams manage SCS-N notifications
• Define and prioritise user needs for the new system (essential vs desirable), in collaboration with the BA and Service Designer
• Present research findings clearly and persuasively to senior stakeholders at BSR and MHCLG[8.1]
• Ensure all research is conducted in accordance with GDPR, ethical research standards and the Government Social Research framework
• Mentor[9.1] junior researchers and contribute to raising research standards across the team

Essential Skills & Experience

• Significant experience as a User Researcher in UK public sector or government digital delivery
• Strong qualitative research skills including interview design, facilitation, analysis and synthesis
• Experience designing and executing large-scale research programmes engaging diverse and geographically distributed participant groups
• Proficiency in research tools such as Dovetail, Lookback, Optimal Workshop, Miro or equivalent
• Experience producing GDS-standard research outputs including needs registers, research findings reports and journey maps
• Ability to communicate complex research findings in plain English to non-specialist audiences
• Knowledge of the GDS Service Standard and the role of research across Discovery, Alpha and Beta
• SFIA Level 5 competencies as defined in the SFIA framework

Desirable Skills & Experience

• Experience researching local authority, building control or regulatory services[10.1]
• Knowledge of quantitative research methods and survey design
• Experience with remote and in-person research facilitation across public sector contexts
• Government Social Research (GSR) accreditation or equivalent professional research qualification

SFIA Level 5 Behaviours Expected

At SFIA Level 5 (Ensure, Advise), the successful candidate will demonstrate the following core behaviours:

• Takes responsibility for the quality and rigour of the research programme
• Advises on research strategy, method selection and approach at programme level
• Works autonomously, self-directing research activities with minimal supervision
• Influences decisions on service design and policy through evidence-based research
• Demonstrates accountability for research outputs and their impact on delivery

Diversity & Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.

We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.

As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.




Salary: 350-400 outside ir35

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

User Researcher Related jobs

Other jobs at Scrumconnect Consulting

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.