Technical Program Manager, Data Certification

Why your role is important
You will own the intake, triage, and prioritization of data certification requests across Commercial Solutions and RWE/Clinical Solutions. Sitting at the intersection of product, data operations, and data science, you will ensure every certification request is fully documented and production-ready before it enters the certification queue, and that certification work is sequenced against real client delivery commitments and internal production schedules. This role requires strong SQL fluency, HIPAA awareness, and the organizational discipline to manage a high volume of concurrent, cross-team requests with precision.  This person will work directly with ConcertAI’s internal statisticians, and will be critical to workflow management, process improvement and documentation (including current, future SOPs). 

What you'll do

• Serve as the single point of intake for all data certification requests submitted by Commercial Solutions and RWE/Clinical Solutions, ensuring every ticket is assigned and screened before entering the certification schedule 

• Confirm each certification ticket includes a current, time-stamped data dictionary (flat file), a structure comparison against the last certified version, and release notes documenting the changes and underlying logic 

• Identify and escalate to the correct product owner or product manager when required documentation is missing or incomplete 

• Prioritize certification requests based on urgency, distinguishing between client-committed delivery dates and internal schema dependencies tied to downstream pipeline production schedules 

• Maintain working knowledge of average certification timelines by dataset type to support realistic scheduling and stakeholder expectations 

• Partner with Operations to stay current on the production calendar and upcoming client deliverables that depend on certified data 

• Use SQL to independently validate that no unapproved structural changes exist between certified dataset versions 

• Manage and maintain certification workflows, ticket templates, and documentation in Jira and Confluence 

• Communicate certification status, blockers, and timelines clearly across Commercial Solutions, RWE/Clinical Solutions, and Operations stakeholders 

• Identify and drive process improvements to the certification intake and prioritization workflow over time 

What you'll bring

• Bachelor's degree required; technical, quantitative, or life sciences field preferred 

• 5+ years of experience in data operations, technical product management, or data governance/QA, ideally in healthcare, life sciences, or a regulated data environment 

• Proficient in SQL, with the ability to independently identify structural/schema changes between dataset versions 

• Working knowledge of HIPAA and healthcare data handling requirements 

• Experience with Jira and Confluence required 

• Highly organized and detail-oriented, with proven ability to manage a high volume of concurrent requests across multiple teams 

• Strong cross-functional communication skills; comfortable acting as the point of accountability between Commercial Solutions and RWE/Clinical Solutions 

• Familiarity with data dictionaries, schema documentation, and release/change management practices 

• Leveling based on experience and background