About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential
About the Client
Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.
Schedule: Night Shift
Location: Fully Remote (WFH)
The Mission:
To ensure every air import shipment reaches its destination efficiently and compliantly—by proactively identifying risks, resolving exceptions, and taking full ownership from arrival to delivery.
What You'll Do:
- Own end-to-end air import shipments, from pre-alert to final delivery and billing closure
- Proactively identify and resolve shipment exceptions, including:
- Flight delays, rollovers, or offloads
- Missing or incorrect documentation
- Customs clearance issues or holds
- Cargo availability and handling delays
- Take decisive action to recover shipments at risk, coordinating with airlines, agents, brokers, and trucking providers
- Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings
- Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery
- Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate
- Communicate clearly with clients, not just updates but solutions and next steps when issues arise
- Escalate when needed—but only after exploring and driving possible resolutions
- Validate costs, flag discrepancies, and ensure accurate and timely billing
- Maintain accurate shipment records and milestone updates in TMS
What You Need:
- 2–5 years of hands-on air import operations experience in a freight forwarding environment
- Proven ability to handle shipment exceptions independently (not just escalate or wait for instructions)
- Strong working knowledge of air freight processes and documentation (MAWB/HAWB, arrival notices, PODs)
- Experience managing U.S.-bound shipments, including AMS / ACAS requirements
- Familiarity with customs clearance processes and resolving clearance-related issues
- Experience coordinating across airlines, co-loaders, brokers, and overseas agents
- Ability to manage multiple high-priority shipments simultaneously without losing attention to detail
- Strong judgment and problem-solving skills under time pressure
- Clear and proactive communication style—especially during disruptions
- Experience using TMS
- Amenable to working the night shift (US - EST time zone)
Why Expedock
- HMO coverage and leave credits become available after three months of engagement.
- Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
- Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
- Evaluate your qualifications and suitability for current and future roles
- Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
- Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.
