Customer Success Specialist (Native – Taiwanese)

Customer Success Specialist (Native – Taiwanese) | Penang / Livingstone
RM8,500 – RM8,900 (Language allowance included) | 24/7 Rotational Shifts (5 days work / 2 off) | Onsite | WFH 1 month (until visa approval) | ASAP Start

We are hiring a Native Taiwanese Customer Success Specialist to join a high-performing international customer support team based in Penang, Malaysia (Livingstone).

This is a premium opportunity for native speakers looking for a stable, well-paid customer experience role in a structured global support environment.

Key Responsibilities:

• Support customers with online orders and service-related queries

• Handle inbound calls and email communication professionally

• Process payments and sensitive customer data securely

• Ensure accurate and compliant handling of all customer information

• Escalate priority issues when required

• Maintain high service quality and customer satisfaction standards

• Contribute to continuous improvement of customer experience processes

Requirements:

• Native Taiwanese speaker (C1+ minimum required)

• Fluent in English (B2 level or above)

• Diploma or Bachelor's degree in any field

• Minimum 6 months customer service experience preferred

• Fresh graduates welcome (Communication / English / related fields)

• Strong customer service mindset and emotional intelligence

• Ability to work in a 24/7 rotational shift environment

• Call centre experience is an advantage

Key Competencies:

• Strong customer-first mindset

• Excellent communication and active listening skills

• Ability to handle complaints professionally

• Calm, analytical, and solution-oriented approach

• Strong adaptability in fast-paced environments

• Willingness to learn and continuously improve

Offer:

• RM8,500 – RM8,900 total package (incl. language allowance)

• WFH for 1 month until visa approval

• Structured training and onboarding

• International working environment in Malaysia

• Strong career growth in CX / customer success operations

Apply via dylan.nyamande@cbtalents.org
LinkedIn: www.linkedin.com/in/dylan-a78965140