* In addition to Workday Help and Journeys configuration, this role also plays a vital role as a citizen developer for UiPath and Power Automate.

Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 

Consultation Service: Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives.  
Proactively consults & engages operationally on development & implementation of programs & strategies.  
Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools. 
Operation Expertise:  
Provides leadership, direction & oversight of workstreams. 
Responsible for the development, implementation & management of processes, policies & procedures.  
Ensures processes, policies & procedures are communicated, implemented & aligned.  
Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. 
Facilitates & develops processes & tools.  
Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff. 
Project Management: 
Manages & implements small to medium-scale projects, programs & initiatives.  
Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications.  
Conducts informational training sessions with groups of various sizes & backgrounds. 
Data Management & Analysis:  
Research & compile information to support ad-hoc operational projects & initiatives.  
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.  
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts 
Develops & monitors data analysis & reporting systems & communication tools. 

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. 

Functional Role (not inclusive of titles or advancement career progression) 

The Systems Optimization Consultant plays a key role in advancing the technological capabilities of the HR Shared Services Department. This hands-on role is responsible for supporting and optimizing HR technologies through troubleshooting, configuration, testing, and end-user enablement. The Consultant serves as a critical liaison between HR Shared Services, Technology & Information Services (TIS), and external implementation partners helping to translate business needs into actionable technical requirements and solutions.  

Systems Support & Configuration: 
Deliver hands-on configuration, administration, and ongoing support for Workday modules including Workday Help and Workday Journeys, ensuring optimal functionality and alignment with organizational needs. This includes designing and updating workflows, managing content, and tailoring user experiences to support employee engagement and self-service. 

Investigate, troubleshoot, and resolve system access and technical issues by partnering closely with Technology and Information Services (TIS) and external Workday support teams or vendors. This involves analyzing root causes, documenting resolutions, and ensuring timely communication with stakeholders to minimize disruption. 

Develop, maintain, and execute comprehensive testing scenarios to validate system functionality during new implementations, feature releases, and routine updates. This includes creating test scripts, coordinating user acceptance testing (UAT), tracking defects, and ensuring that all changes meet business requirements and compliance standards. 
 

Technology Enablement & Visualization: 
Develop clear visualizations and demonstrations to illustrate technical outcomes and support informed decision-making. 
Assist in change management efforts related to system rollouts and upgrades by translating complex technology into user-friendly content. 

Provides specialized guidance as required for integration, architecture, system selection, strategy, electronic health and/or financial records, systems implementations and process transformation. 
 
Project & Issue Management: 
Support or represent the department on technology-related projects, serving as a subject matter expert and operational voice. 
Maintain a centralized log of outstanding technical issues and work collaboratively with TIS, implementation partners, and vendors to track and resolve them. 
Support project planning, status tracking, and timely follow-ups under the direction of the department manager. 

Provides critical analysis of data to support assigned program, project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management as required. 

Researches best business practices within the organization to identify operational improvement opportunities for specific business units. Determines operational objectives by studying business functions, gathering information, and evaluating output 

Technology Strategy & Roadmap Support: 
Contribute to the development and refinement of the HR Shared Services technology roadmap. 
Monitor trends, user needs, and system performance to recommend enhancements and future investments. 

 
Stakeholder Engagement & Partnership Management: 
Collaborate cross-functionally with internal teams (e.g., process owners, HR leadership, TIS) and external implementation partners to ensure alignment and delivery of technology solutions. 
Participate in design discussions, planning sessions, and testing cycles with implementation partners and advocate for operational needs and usability. 
Serve as a key communication bridge to ensure consistent understanding of goals, timelines, and technical considerations across all parties. Privilege Access approval and Monitoring  
Participate in design discussions, planning sessions, and testing cycles with implementation partners and advocate for operational needs and usability. 
Serve as a key communication bridge to ensure consistent understanding of goals, timelines, and technical considerations across all parties. 

Minimum Qualifications 

• Bachelor’s degree in Information Technology, HRIS Systems, Human Resources, Project Management, or a related field, OR equivalent combination of education and experience. 

• 5-7 years of experience supporting HR systems or enterprise technology in a shared services or complex organizational environment.  

• Experience owning end-to-end design process, anticipating interdependencies & coordinating & meeting deliverable timelines.  

• Ability in consulting/collaborating with all levels of an organization to develop solutions to achieve desired outcomes. 

• Experience with system configuration, testing, and troubleshooting, preferably in platforms such as Workday (e.g., Workday Help, Journeys) or similar. 

• Experience participating in or supporting technology projects, including issue tracking and stakeholder coordination. 

Additional Qualifications (nice to have) 

• Workday Certification 

Physical & Mental Requirements & Working Conditions (General Summary) Note – frequencies need to be selected 

Direct Healthcare Services / Indirect Healthcare / Support Services:  

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional 

• Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).      Occasional 

• Exposure to or subject to noise, infectious waste, diseases & conditions.     Occasional 

• Exposure to interruptions, shifting priorities & stressful situations.      Frequent 

• Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.     Frequent 

• Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.     Frequent 

• Perform manual dexterity activities & / or grasping / handling.     Frequent 

• Ability to climb, kneel, crouch & / or operate foot controls.     Occasional 

• Use a computer / other technology.     Frequent 

• Sit with the ability to vary / adjust physical position or activity.     Frequent 

• Maintain a safe working environment & use available personal protective equipment (PPE).     Continuous 

• Comply with applicable Code of Conduct, policies, procedures & guidelines.     Continuous 

• Ability to provide assistance in the event of an emergency. Occasional 

Direct Healthcare Services: 

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent 

• Lift a maximum of 30 pounds unassisted.     Occasional  

• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.     Occasional 

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous 

• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.     Continuous 

• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).     Occasional 

Indirect Healthcare / Support Services: 

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     Frequent 

• Lift a maximum of 30 pounds unassisted.     Occasional  

• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.   Occasional 

• Encounter a clinical / patient facing / hands on interactive work environment.     Occasional 

• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.     Continuous 

• Work outdoors with variable external environmental conditions.      Occasional 

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)