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Technical Support 1st Level (all genders)

Role overview

Qualifications

  • Completed technical degree in energy or communication electronics or comparable experience
  • Experience in renewable energies is advantageous
  • Very good knowledge of German and English
  • Knowledge of network technology / ModBus advantageous

Responsibilities

  • Be the first point of contact for customers providing 1st level support
  • Answer basic customer enquiries about monitoring portal and data loggers
  • Support customers via telephone and email through customer service system
  • Carry out error analyses and work with development department on solutions

Key facts

Other skills

  • Technical Acumen
  • Communication
  • Physical Flexibility

About the company

meteocontrol logo

meteocontrol

Renewable Energy

meteocontrol is a worldwide leading developer and supplier of independent monitoring and flexible control systems for photovoltaic plants and portfolios. We offer customized planning and commissioning of monitoring solutions for PV projects worldwide. Our 40 years of experience in the solar industry, our professional internal development activities and our focus on the future of renewable energies are the basis of our innovative internal product development. Our high-precision data logger blue'Logโ“‡ X-Series records all relevant system data, offers a wide range of interfaces and functionalities for modular and scalable PV power plant control made to measure and thus enables the grid-compliant feeding of your PV systems. Our open software platform VCOM Cloud for EPCs, investors, installers and operators of photovoltaic systems combines professional monitoring, digitalized service management and reliable hosting of all your data to enable you to work efficiently and cost-effectively. As a pioneer in solar network forecasting and feed-in extrapolation, we have been calculating reliable solar power forecasts for the largest network operators in Europe over the last decade. Measurement data, satellite images and weather forecasts flow into our daily forecasts, which are additionally optimized by our own machine learning models. These highly precise data, enable us to determine the long-term energy yield of your PV system. Our independent yield reports and technical consulting services ensure the long-term protection of your investment. With its headquarters in Augsburg, Germany and further locations worldwide, meteocontrol is actively involved in numerous global PV projects. Our solutions for precise and professional monitoring of PV systems, reliable grid integration and intelligent feed-in management ensure proper plant operation and protect your yield. https://www.meteocontrol.com/en/contact/legal-notice

Company details

Company typeSME
IndustryRenewable Energy
Company size201 - 500

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Job description

About us


Your mission:

  • You are the first point of contact (1st level support) for our customers and ensure that our support hotline is available by telephone. You will answer basic customer enquiries about:
    • Configuration and operation of our monitoring portal for energy generation systems,
    • Commissioning and parameterisation of our data loggers/park controllers,
    • Other issues relating to products sold by meteocontrol,
  • You will support our customers both by telephone and in writing via email using our customer service system,
  • You record customer processes that cannot be solved directly via our customer service system and forward them to our 2nd level support,
  • You carry out error analyses and work out solutions in cooperation with the development department,
  • You will be responsible for providing technical advice to interested parties and technical support to the sales department for the preparation of quotations,
  • In the event of delays or problems, you will ensure that our customers are informed in good time.


You want to save the world with us?


Welche Rolle spielst du beim Retten der Welt?


Your profile:

  • You have a completed technical degree in the field of energy or communication electronics or comparable experience,
  • Experience in the field of renewable energies is advantageous,
  • Very good knowledge of German and English is a must, as you would be providing customer support in German, English and Romanian,
  • Knowledge of network technology / ModBus advantageous,
  • You can demonstrate good IT skills.


Das hast du im Gepรคck


You can look forward to:

  • Working for a better future: with us, you'll create a better future for us and all the generations after us,
  • Flexibility: With our home office and working time model.


What we offer you

  • A wide range of benefits to make your employee experience worthwhile: Meal vouchers, medical subscription, and much more.


Your Contact Person

Camilla Geismar
Recruiting Business Partner
c.geismar@meteocontrol.com 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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