Logo for Ten Lifestyle Group

Lifestyle Concierge - English Speaker -QLD, NSW or VIC-Based

Role overview

Qualifications

  • Fluent English communication skills (spoken and written)
  • Strong organisational and multitasking abilities
  • A positive, proactive attitude and a problem-solving mindset
  • Confidence in dealing with high-end clients and delivering outstanding service

Responsibilities

  • Handle a wide range of requests across travel, retail, and entertainment
  • Plan bespoke itineraries and secure unique experiences
  • Deliver tailored solutions that exceed members' expectations
  • Share knowledge and best practices with the team and global business

Key facts

Other skills

  • Organizational Skills
  • Multitasking
  • Problem Solving
  • Analytical Skills
  • Customer Service
  • Hospitality
  • Social Skills
  • Adaptability
  • Detail Oriented

About the company

Ten Lifestyle Group logo

Ten Lifestyle Group

Errand, Concierge & On-Demand Services

Ten partners with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Millions of members have access to Ten's services across travel, dining, entertainment, lifestyle and retail benefits on behalf of over fifty clients, including HSBC, Coutts, Royal Bank of Canada, Westpac and many more. Our market-leading platform and service delivers a seamless experience and unparalleled access for your most important clients. Ten’s leading technology-enabled travel and lifestyle platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications. Established in the UK in 1998, and a certified B Corp™ business, Ten operates in over 20 cities worldwide. Our service is delivered in 26 languages including English, French, German, Portuguese, Spanish, Mandarin, Cantonese and Japanese. The service is available 24/7, 365 days a year. Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange ('TENG').

Company details

Company typeLarge
IndustryErrand, Concierge & On-Demand Services
Company size1001 - 5000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Lifestyle Generalist – APAC Team (Australia-based candidates encouraged to apply)


What We’re Looking For

✅ Fluent English communication skills (spoken and written)
✅ Strong organisational and multitasking abilities
✅ A positive, proactive attitude and a problem-solving mindset
✅ Confidence in dealing with high-end clients and delivering outstanding service
✅ Knowledge of travel, dining, entertainment, or retail industries is a plus – but not essential

What We Offer

✨ The chance to be part of a dynamic, global team
✨ Opportunities to learn, grow, and progress your career
✨ Exposure to some of the world’s most exclusive events and experiences
✨ A supportive, collaborative working culture
✨ Competitive compensation and benefits

At Ten Group, we’re on a mission: to become the most trusted service business in the world.

We’re seeking passionate, motivated, and resourceful individuals in Australia to join our APAC team as a Lifestyle Generalist.

About the Role

As a Lifestyle Generalist, you’ll be the go-to expert for our members, helping them get the most out of life. You’ll handle a wide range of interesting and often complex requests across:

  • Travel – planning bespoke itineraries and securing unique experiences
  • Retail – sourcing exclusive products or hard-to-find items
  • Entertainment – arranging restaurant bookings, event tickets, and unforgettable experiences

Using your research skills, creativity, and excellent communication, you’ll deliver tailored solutions that exceed our members’ expectations – always within agreed timeframes.

You’ll also play a key role in sharing knowledge and best practices with your team and across our global business.

Who We Are

Ten Group is the global market leader in lifestyle and concierge services. From over 20 offices worldwide, our team of 800+ professionals delivers exceptional service to our members every day.

Through our unique blend of expert human service and our proprietary tech platform, we help members access the very best in:

  • Travel
  • Live Entertainment
  • Dining
  • Luxury Retail

We partner with top suppliers to negotiate exclusive benefits and design innovative loyalty programs for our corporate clients.

Ten Group is growing rapidly, with ambitious plans for ongoing innovation and expansion. We’re dedicated to improving the lives of millions of members around the world.

Are you ready to help us become the most trusted service business in the world?

Apply now and start your Ten journey!

Requirements

  • Native-level business English skills for communication with English-speaking members
  • Excellent verbal, interpersonal, and problem-solving skills; calm and professional under pressure
  • Able to work independently, multitask, and manage tight deadlines
  • Detail-oriented, adaptable, and committed to high customer service standards
  • Strong administration and organizational skills
  • Experience in luxury service, hospitality, travel, dining, or ticketing is a plus
  • Remote role in Australia; 40-hour week with day/evening shifts, including weekends and public holidays

    This is a remote role based in Melbourne. The position is full-time, working 38 hours per week, with day shifts from Monday to Friday, starting from 8:00 am or 9:00 am.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Please have a look our video!

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Related jobs

Other jobs at Ten Lifestyle Group

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.