Agency Branch Owner

Job Title: Agency Branch Owner

Company Description

American Diamond Logistics (ADL), founded in 2012 and based in Fort Worth, Texas, is a leading logistics provider delivering customized 3PL solutions across North America. Our proprietary platforms—Navigator TMS and FreightTracer—offer real-time GPS tracking and transparency, ensuring smarter supply chain visibility. ADL specializes in various logistics services, including warehousing, dedicated operations, and a robust LTL, FTL and PTL network, with expertise in dry van, flatbed, refrigerated, and intermodal services. We prioritize agent development, training, and support to ensure success for our team and partners.

Role Description

This is a full-time, remote position for an independent Agency Branch Owner based in the United States. The Agency Branch Owner will be responsible for conducting daily branch operations, cultivating new business opportunities, managing client relationships, and ensuring the safe, efficient, and on-time coordination and delivery of freight services.

Responsibilities

• Solicit and grow customer relationships through cold calls and persistent follow up with prospected leads
• Manage and cultivate relationships with both customers and carriers
• Be a solutions provider based on customers’ needs
• Provide world class customer services and execution to all clients
• Collaborate with corporate office to ensure the customers’ needs are met
• Effective manage the load life cycle to ensure that loads are closed out and invoiced in a timely manner
• Identify opportunities to strengthen our customer relationships by possessing a “Whatever it Takes” attitude
• Ensure that the ADL brand is maintained at all times

Experience

• 3+ years of transportation or logistics industry experience is preferred
• Ability to organize and prioritize workload
• Critical thinking skills and process oriented
• Strong communication skills (both oral and written)
• Strong data analytic and program management skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Organized: Must be highly organized, can multi-task, good time management skills, and attention to detail