IT Support Specialist

Sparks Wiz Limited is a premier engineering consultancy firm dedicated to delivering innovative and sustainable engineering solutions. Our team of professionals collaborates across disciplines to execute exceptional projects for our clients. We are committed to leveraging technology to enhance our operations and support our mission.

We are seeking a dedicated and technically proficient IT Support Specialist to join our team. The ideal candidate will possess strong problem-solving skills, a thorough understanding of IT systems and networks, and the ability to provide exceptional support to our staff. This role is critical in ensuring the smooth operation of our IT infrastructure, allowing our engineering team to focus on delivering outstanding project outcomes.

Key Responsibilities:

• Technical Support:
  • Provide first-line technical support to employees, resolving hardware and software issues promptly and efficiently.
  • Troubleshoot network, server, and connectivity issues to ensure minimal downtime.
• System Maintenance:
  • Perform regular maintenance tasks, including software updates, patches, and backups to ensure the security and efficiency of IT systems.
  • Monitor and manage IT infrastructure to detect and address potential issues proactively.
• User Assistance:
  • Assist employees with the setup, configuration, and use of computer hardware, software, and peripherals.
  • Conduct training sessions for staff to enhance their understanding and effective use of IT resources.
• Asset Management:
  • Maintain an accurate inventory of IT assets, including computers, servers, and networking equipment.
  • Coordinate the procurement, installation, and decommissioning of IT equipment as needed.
• Documentation and Reporting:
  • Document technical procedures, troubleshooting steps, and solutions for common issues.
  • Prepare and present regular reports on IT performance, incidents, and maintenance activities.
• Security and Compliance:
  • Implement and enforce IT security policies and best practices to protect company data and systems.
  • Ensure compliance with industry regulations and internal policies related to IT usage and data protection.
• Collaboration:
  • Work closely with other IT team members and departments to support company-wide technology initiatives.
  • Participate in IT projects and provide technical expertise to improve overall system performance and user experience.

Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Specialist or similar role.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and various enterprise software applications.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Certification in IT support (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) is a plus.

Working Conditions:

• Remote
• Occasional travel to satellite offices or project sites may be required.

Job Type:

• Full-time

Pay:

• $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Experience:

• 1 year (Required)

Language:

• English (Required)

Location:

• Ocean City, New Jersey, United States