Customer Service & Sales Support VA (KC)

Position: Customer Service & Sales Support VA (Pressure & Soft Washing)
Location: Remote | Full-Time

We are looking for a reliable and proactive Customer Service & Sales Support Virtual Assistant to handle inbound communication, manage leads, and keep operations running smoothly for a growing pressure and soft washing business.

This is a client-facing, phone-forward role where you'll be the first point of contact—providing a warm, human experience while ensuring fast response times and high conversion rates.

Key Responsibilities:

Inbound Communication

• Answer incoming phone calls professionally
• Respond quickly to texts, Facebook messages, website inquiries, and other leads
• Provide a friendly, relationship-focused customer experience (no robotic replies)

Lead Management & Qualification

• Collect key details from every inquiry (name, address, service type, photos/videos)
• Enter and manage leads داخل Housecall Pro (CRM)
• Keep job statuses updated and organized
• Ensure fast response times to maintain high close rates

Quotes & Estimating Support

• Prepare and send quotes based on:
  • Website form data
  • Photos/videos submitted by customers
  • Google Earth / Zillow references
• Either assist with pricing or fully handle quoting based on clear guidelines
• Flag complex jobs or unusual cases for review

Scheduling & Calendar Management

• Book jobs and estimates directly into the calendar
• Optimize scheduling for efficiency (routes, timing, job flow)
• Ensure the field team has a clear, organized daily schedule

CRM & Administrative Support

• Manage and update all activity in Housecall Pro
• Track follow-ups and pipeline stages
• Set up and manage follow-up systems for:
  • Unsold quotes
  • Repeat customers
• Maintain inbox organization so no lead or message is missed

Customer Service & Retention

• Build strong relationships with customers through friendly, professional communication
• Ensure clients feel taken care of, increasing repeat business and referrals

Reporting

• Send daily summary reports including:
  • New leads
  • Quotes sent
  • Jobs booked
  • Follow-ups completed
  • Any issues or items needing review

Requirements:

• Proven experience in customer service, sales support, or virtual assistance
• Strong phone communication skills with a clear, natural-sounding voice
• Ability to build rapport and provide a personable, human touch
• Highly organized with strong attention to detail
• Ability to multitask and manage a high volume of inquiries
• Experience with Housecall Pro or similar CRM is a plus
• Comfortable using tools like Google Maps, Zillow, and basic online research for estimates
• Proactive mindset with the ability to take ownership and solve problems independently

What We're Looking For:

• Someone reliable who can take full ownership of inbound communication and lead flow
• A fast responder who understands the importance of speed-to-lead
• A team player who keeps everything organized so operations run smoothly
• A professional communicator who can represent the brand with confidence