Position: Customer Service & Sales Support VA (Pressure & Soft Washing)
Location: Remote | Full-Time
We are looking for a reliable and proactive Customer Service & Sales Support Virtual Assistant to handle inbound communication, manage leads, and keep operations running smoothly for a growing pressure and soft washing business.
This is a client-facing, phone-forward role where you'll be the first point of contact—providing a warm, human experience while ensuring fast response times and high conversion rates.
Key Responsibilities:
Inbound Communication
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Answer incoming phone calls professionally
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Respond quickly to texts, Facebook messages, website inquiries, and other leads
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Provide a friendly, relationship-focused customer experience (no robotic replies)
Lead Management & Qualification
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Collect key details from every inquiry (name, address, service type, photos/videos)
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Enter and manage leads داخل Housecall Pro (CRM)
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Keep job statuses updated and organized
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Ensure fast response times to maintain high close rates
Quotes & Estimating Support
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Prepare and send quotes based on:
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Website form data
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Photos/videos submitted by customers
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Google Earth / Zillow references
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Either assist with pricing or fully handle quoting based on clear guidelines
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Flag complex jobs or unusual cases for review
Scheduling & Calendar Management
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Book jobs and estimates directly into the calendar
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Optimize scheduling for efficiency (routes, timing, job flow)
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Ensure the field team has a clear, organized daily schedule
CRM & Administrative Support
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Manage and update all activity in Housecall Pro
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Track follow-ups and pipeline stages
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Set up and manage follow-up systems for:
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Unsold quotes
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Repeat customers
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Maintain inbox organization so no lead or message is missed
Customer Service & Retention
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Build strong relationships with customers through friendly, professional communication
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Ensure clients feel taken care of, increasing repeat business and referrals
Reporting
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Send daily summary reports including:
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New leads
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Quotes sent
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Jobs booked
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Follow-ups completed
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Any issues or items needing review
Requirements:
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Proven experience in customer service, sales support, or virtual assistance
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Strong phone communication skills with a clear, natural-sounding voice
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Ability to build rapport and provide a personable, human touch
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Highly organized with strong attention to detail
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Ability to multitask and manage a high volume of inquiries
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Experience with Housecall Pro or similar CRM is a plus
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Comfortable using tools like Google Maps, Zillow, and basic online research for estimates
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Proactive mindset with the ability to take ownership and solve problems independently
What We're Looking For:
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Someone reliable who can take full ownership of inbound communication and lead flow
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A fast responder who understands the importance of speed-to-lead
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A team player who keeps everything organized so operations run smoothly
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A professional communicator who can represent the brand with confidence
