Logo for HB Travels

Online Trip Consultant (Remote)

Role overview

Qualifications

  • Strong communication and customer service skills
  • Excellent organizational abilities with attention to detail
  • Ability to work independently in a remote environment
  • Passion for travel and helping others plan their perfect trip

Responsibilities

  • Assist clients with booking flights, hotels, transportation, and vacation packages
  • Provide recommendations for destinations, excursions, and travel experiences
  • Handle changes, cancellations, and special requests in a timely manner
  • Deliver excellent customer service and maintain client satisfaction

Key facts

Hard skills

Other skills

  • Customer Service
  • Organizational Skills
  • Hospitality
  • Communication
  • Detail Oriented

About the company

HB Travels logo

HB Travels

  • Travel, Tourism & Airlines
  • 1–10
HB Travels is a consumer-focused travel agency that plans and books vacations, including all-inclusive resorts, cruises, destination weddings and honeymoons, flights, hotels, car rentals, tickets and tours. The company offers tailored itineraries for leisure getaways and business travel and handles logistics such as transfers and event or tour bookings to provide a full-service travel experience.

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Job description

About Us:
We are a travel services company dedicated to providing exceptional booking support and customized travel experiences. By partnering with leading travel providers, we help clients plan trips that are smooth, enjoyable, and tailored to their needs.

Position Overview:
We are seeking detail-oriented and motivated individuals to join our team as Online Trip Consultants. In this role, you will guide clients through the trip-planning process, provide travel recommendations, and ensure that each journey is seamless from start to finish.

Responsibilities:

  • Assist clients with booking flights, hotels, transportation, and vacation packages

  • Provide recommendations for destinations, excursions, and travel experiences

  • Handle changes, cancellations, and special requests in a timely manner

  • Deliver excellent customer service and maintain client satisfaction

  • Stay informed about travel trends, policies, and promotions

Qualifications:

  • Strong communication and customer service skills

  • Excellent organizational abilities with attention to detail

  • Ability to work independently in a remote environment

  • Previous experience in travel, hospitality, or customer support is a plus (not required)

  • Passion for travel and helping others plan their perfect trip

What We Offer:

  • Flexible scheduling and remote work opportunity

  • Comprehensive training and ongoing professional development

  • Supportive team culture

  • Opportunities to grow in the travel industry

  • Access to travel perks and discounts (after training completion and eligibility)

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