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Client Services Associate / Travel

Role overview

Qualifications

  • Genuine passion for travel and customer service excellence
  • Strong communication, organizational, and problem-solving skills
  • Ability to work independently in a remote environment
  • Must be 18+ with reliable internet and a dedicated workspace

Responsibilities

  • Provide personalized travel support and recommendations tailored to client needs
  • Design customized vacation packages, including resorts, cruises, excursions, and tours
  • Manage the end-to-end booking process to ensure seamless travel experiences
  • Maintain strong client relationships through proactive communication and follow-up

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Organizational Skills
  • Problem Solving

About the company

HB Travels logo

HB Travels

  • Travel, Tourism & Airlines
  • 1–10
HB Travels is a consumer-focused travel agency that plans and books vacations, including all-inclusive resorts, cruises, destination weddings and honeymoons, flights, hotels, car rentals, tickets and tours. The company offers tailored itineraries for leisure getaways and business travel and handles logistics such as transfers and event or tour bookings to provide a full-service travel experience.

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Job description

Are you passionate about travel and committed to delivering outstanding client service? We are seeking Client Services Associates / Travel to join our growing team. This opportunity is ideal for motivated individuals who thrive in a client-focused environment and are eager to build a rewarding career in the travel industry with complete flexibility.

Key Responsibilities

  • Provide personalized travel support and recommendations tailored to client needs

  • Design customized vacation packages, including resorts, cruises, excursions, and tours

  • Manage the end-to-end booking process to ensure seamless travel experiences

  • Maintain strong client relationships through proactive communication and follow-up

  • Stay current with travel industry trends, destinations, and emerging opportunities

Qualifications

  • Genuine passion for travel and customer service excellence

  • Strong communication, organizational, and problem-solving skills

  • Ability to work independently in a remote environment

  • Prior experience in customer service or travel (a plus, but not required)

  • Must be 18+ with reliable internet and a dedicated workspace

What We Offer

  • Flexible scheduling with complete work-life balance

  • Comprehensive training and onboarding, no prior experience required

  • Ongoing mentorship and professional development

  • Unlimited earning potential 

  • Exclusive travel perks, discounts, and benefits

  • Opportunity to obtain IATA accreditation for qualified participants

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