SnappyCX

Job Title: Bilingual Medical Receptionist (English & Spanish Speaking)

Location: Remote

Industry: Healthcare

Position Summary

One of our healthcare clients is seeking a professional, friendly, and highly organized Bilingual Medical Receptionist to support the front-office operations of a busy medical practice.

The ideal candidate will be fluent in both English and Spanish and have prior experience working as a Medical Receptionist in a medical practice, clinic, hospital, or outpatient healthcare setting. The role requires excellent communication skills, a professional phone presence, strong attention to detail, and the ability to manage multiple front-office responsibilities in a fast-paced environment.

Key Responsibilities

Front-Desk & Phone Support

• Answer inbound patient calls professionally in English and Spanish.
• Provide friendly and professional front-office support to patients.
• Respond to general patient questions regarding appointments, office procedures, and administrative matters.
• Route clinical questions and provider-related requests to the appropriate team member.
• Make outbound calls to patients when follow-up is required.
• Manage incoming messages, faxes, and other patient communications.

Appointment Scheduling

• Schedule, reschedule, and cancel patient appointments.
• Confirm upcoming appointments and send appointment reminders.
• Coordinate appointments based on provider availability.
• Manage appointment cancellations and assist with filling available openings.
• Follow up with patients regarding missed appointments and rescheduling.
• Maintain accurate appointment schedules.

Patient Registration & Documentation

• Register new patients and collect required demographic information.
• Provide patients with registration and intake forms.
• Follow up with patients regarding missing or incomplete paperwork.
• Update and maintain accurate patient information in the EMR/EHR.
• Ensure patient records and documentation are complete and up to date.
• Maintain strict confidentiality of patient information.

Insurance & Administrative Support

• Verify patient insurance eligibility and benefits when required.
• Collect and accurately document insurance information.
• Assist with basic insurance-related administrative tasks.
• Coordinate with billing staff regarding patient or insurance information.
• Monitor incoming faxes and route or respond to them appropriately.
• Maintain organized front-office records and documentation.

Patient Service

• Provide a welcoming and professional experience to every patient.
• Handle patient concerns and administrative requests with professionalism and empathy.
• Follow up on outstanding administrative matters.
• Communicate effectively with patients, providers, and internal staff.
• Maintain professionalism when handling sensitive patient information.

Required Qualifications

• 3+ years of experience in US healthcare
• Fluent in both English and Spanish, spoken and written
• Experience working in a medical practice, clinic, hospital, or outpatient healthcare setting.
• Excellent verbal and written communication skills.
• Professional and confident phone presence.
• Strong customer service skills.
• Experience with appointment scheduling and patient registration.
• Strong computer literacy and ability to learn new healthcare systems.
• Excellent organizational and multitasking skills.
• Strong attention to detail and follow-through.
• Understanding of HIPAA and patient confidentiality requirements.

Preferred Qualifications

• Experience supporting a U.S.-based medical practice.
• Experience using EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms.
• Experience with insurance eligibility verification.
• Experience handling high-volume inbound and outbound patient calls.
• Previous experience working remotely and supporting U.S. time zones.

Ideal Candidate

• Friendly, professional, and patient-focused.
• Highly organized and dependable.
• Comfortable handling a high volume of phone calls and administrative requests.
• Strong multitasker with excellent follow-up skills.
• Detail-oriented and accurate when handling patient information.
• Able to communicate effectively with patients and healthcare staff.
• Comfortable working independently with minimal supervision.

Technical Requirements

• Reliable computer or laptop.
• Stable high-speed internet connection.
• Professional headset with microphone.
• Quiet, distraction-free home office.
• Ability to work within the required U.S. time zone.

Key Skills

Medical Reception | Appointment Scheduling | Patient Registration | Bilingual Communication | Insurance Verification | EMR/EHR | Customer Service | HIPAA Compliance | Front-Office Support | Patient Follow-Up | Phone Support | Administrative Support