APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be the voice of APCO, helping customers, dealers, agents, and repair facilities get the information and support they need quickly and professionally. Your work will play an important role in ensuring every customer interaction reflects the high standard of service our partners expect.
What You'll Do
Handle a high volume of inbound calls while maintaining strong service levels
Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
Resolve customer issues or route inquiries to the appropriate department when needed
Maintain accurate and consistent documentation in company systems
Communicate with key stakeholders to ensure a smooth and positive claims experience
Monitor call queues and maintain agent availability through proper system usage
Anticipate customer needs and deliver solutions with professionalism and empathy
What Makes You Successful
You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.
You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.
Basic Qualifications
High school diploma or equivalent
Previous customer service experience (call center experience preferred)
Ability to navigate computer systems and maintain accurate documentation
Strong verbal and written communication skills
This Role Might Be a Great Fit If You...
Enjoy helping people and take pride in solving problems
Stay calm and professional in fast-paced or high-volume environments
Like learning new systems and becoming an expert in how things work
Take ownership of issues and follow through until they’re resolved
What We Offer
Competitive hourly pay
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Opportunities for career growth and internal advancement
A collaborative and supportive team environment
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.
