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Ivy Camps USA (ivycampsusa.com) strives to change the global K-12 educational paradigm. In a world where every child is expected to learn, grow, and succeed within educational processes that have remained stagnant from generation to generation, Ivy Camps is building an ecosystem that encourages children to follow their passions, enjoy the learning process, and become their best selves.
Founded in 2014, Ivy Camps has provided educational and fun programming to thousands of children via both in-person and online interactive classes. Ivy Camps has delivered its interactive classes in over 40 countries around the world. With a consistent 5-star satisfaction rating, Ivy Camps prides itself on being the preeminent provider of supplemental education designed for any student who not only wants to succeed in a modern world, but also wants to enjoy the process.
We have recently closed a funding round and are looking to launch Ivy Camps into the next stage of growth to work with an increasing number of children around the world. As such, we are seeking a Customer Service Representative to join our team. We seek a candidate who has prior sales or customer service background and enjoys working with goals and targets. Culturally, we hope candidates enjoy having fun, can work and lead effectively while remote, and understand that building a company from the ground up requires an incredible amount of hard work, perseverance, and sometimes willing the impossible to happen. We feel that once the dust settles, we will have built one of the greatest K-12 organizations with the potential of changing lives in every corner of the planet.
Responsibilities
● Providing new introductory information and answering customer questions.
● Calling, emailing and messaging new and existing customers.
● Resolving customer issues in a timely manner.
● Directing customers to the most appropriate course for purchase.
● Maintaining superior product knowledge.
● Cross selling products.
● Making recommendations on new processes and product offerings.
● Meeting conversion rate goals and targets.
● Assisting in the development of pre and post sales processes.
● Manage international contractual staff.
● Bachelor’s Degree or experience in an equivalent industry.
● At least 5 years experience in customer service sales.
● Strong verbal communication and writing skills.
● Ability to work in a fast paced environment.
● Ability to critically think.
● Ability to work within a team.
● Ability and desire to work in an early stage start-up environment.
● Ability to work with a smart young team to motivate, drive, educate, organize, and outperform.
● Ability to enjoy the wins, while also the ability to take on the challenges and problem solve one-step at a time.
● A dynamic team-oriented work environment
● Opportunities for growth
● Participation in the growth and development of a start-up seeking to improve the lives of children around the world
● A flexible and remote work schedule
● Salary, Stock Options
Ivy Camps USA is an equal opportunity employer.
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