On-Call Appointment Clerk

Company Description

EE&A is here to help provide emergency power generation products and services to customers in Ohio.  Whether you need home standby generators, primary power for industrial use or generator sales and service, we build, integrate and warrant entire power generation packages: generator sets, controls, transfer switches, paralleling switchgear, fuel tanks, enclosures and controlling software. 

EE&A offers power generation systems and generator repairs using the necessary supporting equipment to residential, commercial and industrial based clients. We stock direct replacement parts for all of the equipment we service and can ship them direct from our warehouse or one of our suppliers for even faster support.  

Job Description

We are looking for an additional On-Call Appointment Clerk to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values its employees’ opinions and contributions!
 

Responsibilities

•     Answer inbound phone calls and respond to email inquiries
•     Perform outbound calls with existing customers
•     Create service tickets and schedule appointments accurately
•     Review customer account information.

Qualifications

•  Strong English verbal and written communication skills
•     Attention to detail and accuracy a must
•     Excellent email handling skills
•     Strong customer service focus with the ability to empathize as well as prioritize customers' needs
•     Must be able to multi-task
•     Solid sales acumen
•     Minimum typing skills of 30 words per minute
•     Determination to succeed
•     Personal accountability is a necessity
•     Contact Center background preferred
•     Bilingual (Spanish) is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.