Business Development Representative- Sales BDC

About inFocus Solutions

inFocus Solutions is a fast-growing remote business development and customer experience company supporting automotive dealerships across the United States. Our teams specialize in customer communication, appointment setting, lead management, and operational support for both Sales and Service departments.

We are committed to building a high-performing, collaborative, and people-focused remote culture where employees are supported with ongoing training, clear expectations, growth opportunities, and strong operational structure.

At inFocus Solutions, we value accountability, communication, adaptability, teamwork, and continuous improvement. As we continue scaling, we are focused on creating long-term career opportunities while delivering exceptional service and results for our dealership partners nationwide.

Job Description:

Are you a driven communicator with a passion for sales? InFocus Solutions is hiring a Sales BDC Representative to connect with shoppers who have already expressed interest in purchasing a vehicle from automotive and RV dealerships across the country. Your role is to guide them toward taking the next step — with confidence, energy, and a results-oriented mindset.

As a Sales BDC Representative, you will proactively engage with prospective vehicle buyers who have submitted inquiries online. Your goal is to qualify their interest, build rapport, and convert those conversations into showroom or virtual appointments for the dealership's sales team.

Key Responsibilities

• Proactively contact leads using various CRMs to support the dealership's online sales pipeline.
• Manage scheduling software to book and adjust sales appointments.
• Make outbound calls while consistently meeting company performance benchmarks.
• Handle inbound calls efficiently, multitasking across different software systems.
• Thrive in a fast-paced, high-volume environment servicing multiple dealerships.
• Stay adaptable to ever-changing client needs, promotions, and inventory updates.
• Accept and implement feedback to continuously improve sales conversion performance.

What We're Looking For

• Self-motivated go-getters with a passion for sales and relationship-building
• Strong communication skills, both written and verbal
• Tech-savvy individuals comfortable learning and adapting to new tools and platforms
• Ability to confidently engage with clients using a structured questioning approach
• Adept at multitasking and troubleshooting with strong attention to detail
• Commitment to following established processes to maximize conversion outcomes
• Highly organized with excellent time management and computer skills

Required Qualifications

• 2–3 years of BDC or sales experience (strongly preferred)
• Prior automotive or RV sales BDC experience
• Experience with automotive or RV CRM systems
• Proven track record of meeting or exceeding sales-related KPIs

• Dual monitors and a quiet, interruption-free workspace
• Tech-savvy and comfortable navigating multiple software tools
• Authorization to work in the U.S.

Benefits

• Health, Dental & Vision Insurance
• 401(k) Program
• Flexible Schedule
• Work From Home
• Performance-based bonus incentives
• Paid time off

What You Can Expect

• Comprehensive Training & Support from day one
• Career Growth Opportunities in a start-up environment with real advancement potential
• Flexible remote work with supportive team and shift options