Senior Principal Product Manager, Member Experience

Opportunity

We are looking for a Senior Principal Product Manager to define the future of Twin's member experience. You will own the strategy, roadmap, and execution for the AI-powered experiences members interact with every day—from onboarding to personalized daily guidance, Digital Twin interactions, and long-term behavior change.

In this role, you will shape how members engage with Twin across app, chat, voice, and proactive AI experiences. You'll partner closely with Design, Engineering, Clinical, and AL/ML to build consumer-grade experiences that improve engagement, increase program adherence, and deliver measurable health outcomes at scale.

Responsibilities 

• Own the strategy, roadmap, and execution for Twin's member experience, spanning onboarding, personalized daily plans, AI guidance, and long-term engagement.
• Deliver AI-powered experiences across app, chat, voice, and proactive surfaces that simplify complex health information into personalized, actionable guidance.
• Define the future of the Digital Twin experience, helping members understand what to do next, why it matters, and how to achieve their health goals.
• Develop a deep understanding of member needs through user research, behavioral data, and experimentation to identify the highest-impact opportunities.
• Translate complex behavioral, clinical, and technical problems into intuitive product experiences and clear product requirements, challenging assumptions and influencing stakeholders when needed.
• Balance rapid experimentation with long-term platform investments that enable Twin to serve millions of members while continuously improving engagement, retention, and outcomes.
• Define and track success metrics, measure product impact, and continuously iterate based on member feedback, behavioral insights, and clinical outcomes.
• Drive alignment across executive leadership and cross-functional teams to ensure the member experience advances Twin's AI, clinical, and business strategy.
• Other duties as assigned.

Qualifications 

• Experience: 8+ years of product management experience, including ownership of consumer-facing mobile and web products with measurable business impact.
• Strategic Product Leadership: Proven track record of defining product vision, setting strategy, and delivering products from concept to measurable outcomes. Experience building AI-powered consumer experiences, ideally leveraging LLMs, conversational AI, or personalization.
• Consumer Product Mindset: Deep understanding of user-centered design, behavior change, engagement, and habit formation. Passion for building elegant products that members love.
• Operational Product Thinker: Excels at translating ambiguity into product strategy, prioritizing high-impact opportunities, and balancing short-term execution with long-term vision.
• Data-Driven Mindset: Defines meaningful success metrics, leverages experimentation and analytics to prioritize investments, and continuously iterates based on outcomes.
• Execution Excellence: Demonstrated ability to lead cross-functional teams and deliver complex products from vision through launch at high quality.
• Influence & Communication: Exceptional written and verbal communication skills with the ability to influence senior leadership and align cross-functional teams around a shared vision. 
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits   

The compensation range for this position is $195,000 - $225,000 annually. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan