What You'll Do
Product Ownership
- Serve as the primary advocate for your product's customers, combining Voice of the Business with Voice of the Customer to shape product decisions.
- Own OKRs and KPI tracking for your product area, and use them to measure and communicate progress and value delivered.
- Manage and prioritize the product backlog, ensuring it reflects business priorities and customer needs.
- Run discovery sessions to surface customer pain points, validate ideas, and inform roadmap decisions.
- Drive the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer impact.
- Communicate product strategy, priorities, and status clearly to stakeholders across the organization, including senior leadership.
Telephony / Call Center Product Focus
- Define and drive product strategy for telephony and contact center capabilities, with a working understanding of AWS Connect and related telephony systems.
- Partner directly with engineering teams building on AWS Connect to translate business and customer needs into technical requirements.
- Evaluate and prioritize telephony/call center system needs (e.g., routing, IVR, contact flows) in the context of the broader product roadmap.
Who You Are
Required
- Solid grounding in product management fundamentals — backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication.
- Understanding of AWS Connect and telephony/call center systems.
- Executive presence — able to communicate confidently and credibly with senior leadership and represent the product externally.
Preferred
- Prior experience as a product manager for a contact center, telephony, or customer service platform.
- Experience partnering with engineering teams on AWS-based telephony solutions.
About 10Pearls:
10Pearls is a global, purpose-driven helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high-growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls has centers in North America, Latin America, Europe, and South Asia. To learn more, visit .
We offer a competitive compensation package, including the below benefits for full-time employees:
- Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
- Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
- Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
- Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
- Employer-paid short-term, long-term, life, and AD&D insurance
- Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
- Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site
10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.
