Customer Success Manager

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower educators with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager, you'll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts — driving retention, expansion, and measurable data outcomes that make educators' jobs easier.

What You'll Do:

• Own value delivery, renewals, and expansion. Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales. Accountable for GRR and NRR targets across your book.
• Drive measurable value. Translate product usage into strategic outcomes superintendents, CIOs, and CFOs care about data accuracy, governance, reporting confidence and tell that story through QBRs, EBRs, and executive readouts.
• Manage risk and prevent churn. Monitor health signals, build remediation plans, and orchestrate cross-functional rescues before issues become churn.
• Build durable, multi-threaded relationships. Map and engage stakeholders across IT, instructional, finance, and exec sponsors; deliberately de-risk single-threaded accounts.
• Lead complex SaaS implementations. Partner with product and engineering onboarding, integrations, and configuration; close the loop with product feedback that shapes the roadmap.
• Use AI and automation to scale your impact. Apply modern CS tooling health-score automation, AI-assisted account research, dashboards to manage a larger book without losing the white-glove feel.

Qualifications:

• 3-5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in a SaaS environment.
• Proven track record of achieving GRR and NRR targets.
• Strong verbal and written communication skills, including presentation ability for executive audiences through EBRs and board level communication.
• Strong understanding of customer success motions including value focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, onboarding in data, analytics, or education technology.
• Highly organized and data driven, with strong attention to detail, the ability to manage multiple accounts and priorities simultaneously, and a bias toward using metrics and dashboards to inform decisions and track progress.
• Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)or equivalent professional experience.

• Technical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts will be increasingly valuable as this role evolves at the intersection of customer success and product.
• Comfort with AI-powered tools (e.g., LLM-based research assistants, automated meeting summaries, predictive health scoring) and a bias toward using them to scale your impact.

Why Join Level Data?

• Meaningful Impact: Your work directly influences education outcomes.
• Collaborative Culture: We value teamwork, transparency, and shared success.
• Professional Growth: Opportunities to learn, lead, and make a difference.
• Flexible Work Environment: Embrace remote work, with occasional travel (approximately 10–15%).

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.

Benefits

· Unlimited PTO

· 401(k) with company match

· Competitive medical, dental, and vision coverage

· Paid parental leave

· Mental health and wellness support

· Annual learning & development budget