Logo for ScaleOps

Head of Global Account Management

ScaleOps

Role overview

Qualifications

  • 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
  • A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts.
  • Strong commercial leadership — highly skilled in renewals, pricing strategy, and complex contract negotiations.
  • Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud technologies.

Responsibilities

  • Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
  • Establish the operational framework, methodologies, and metrics for a scalable AM organization.
  • Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals.
  • Ensure high retention rates and predictable renewals through proactive engagement.

Key facts

Hard skills

Account Management Revenue Growth Software As A Service (SaaS) Commercial Management Kubernetes Amazon Web Services gRPC Microsoft Azure Strategy Execution

Other skills

  • Executive Presence
  • Business Acumen
  • Leadership
  • Team Management

About the company

ScaleOps logo

ScaleOps

Reduce K8s costs by up to 80%. Ensure workloads SLA. Free engineers from repeated manual configurations. ScaleOps is the industry-first Kubernetes Optimization Platform that automatically adjusts Compute Resources to changes in real-time, streamlining a new Kubernetes experience for engineering teams.

Company details

Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments. 

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

What You’ll Do

  • Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
  • Establish the operational framework, methodologies, and metrics for a scalable AM organization.
  • Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals.
  • Ensure high retention rates and predictable renewals through proactive engagement.
  • Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders.
  • Position ScaleOps as a long-term strategic partner driving measurable business outcomes.
  • Recruit, mentor, and lead a global Account Management team as we expand into new regions.
  • Create a culture of excellence, accountability, and customer advocacy.
  • Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified and impactful customer experience.
  • Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback.

What You’ll Bring

  • 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
  • A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts.
  • Strong commercial leadership — highly skilled in renewals, pricing strategy, and complex contract negotiations.
  • Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud technologies.
  • Experience with technical personas (i.e DevOps, Engineering Teams). 
  • Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor.
  • Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments.
  • Strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with company goals.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Account Manager Related jobs

Other jobs at ScaleOps

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.