Work from Home: Customer Support Specialist (Independent Contractor)

This is a remote position.

Engagement: Independent Contractor (1099 Job type)
Schedule: You pick time blocks within the client program hours

Expectations & Role Type:
This is a 1099 Independent Contractor opportunity, more like a second job or gig. This is not a W-2 "job" with a boss, it is a partnership for those looking to run their own home-based business and make an additional $12 to $17 per hour.

What You’ll Do 

• Handle inbound customer inquiries via phone/chat/email 
  
• Follow verified procedures, document interactions, and protect customer data 
  
• Troubleshoot issues, resolve or escalate as needed
  
• Meet quality, reliability, and compliance standards
  

What You’ll Need 

• You operate as an independent contractor (1099) in the U.S.
  
• Reliable computer (Windows), wired internet, USB headset, and quiet workspace
  
• Strong written/verbal English; bilingual (EN/ES) is required for some programs
  
• Professionalism, punctuality, problem-solving, and typing
  
• Ability to complete client certification(s), drug screening and a background screen if required
  

Schedule & Pay 

• Schedule: You select blocks within client hours; typical minimums apply per client. 
  
• Compensation: $12.00–$17/hour equivalent (Some clients add incentives for quality/attendance)
  
• Paid twice monthly to your account. 
  
• Transparent Pay Structure: We charge a flat $35.00 Administrative Fee per pay period. This is a "service bundle" that covers your Arise platform usage fees (up to $20), direct-deposit payroll processing, and 1-on-1 support.
  

Requirements:

• Must pass a background check.
  

• Must complete a skills assessment with a minimum score of 80% (users creating Arise account for the first time).
  

• Technical requirements: High-speed internet, a dedicated computer/laptop, and a USB headset.
  

Availability 

• Flexible: choose your weekly blocks within client program windows 
  
• Some programs may request a minimum weekly commitment
  

Who can apply (strict) 

• You currently live in the United States, speak English fluently and are 18+.
  
• You are eligible to work for any employer and as a 1099 independent contractor in your state. 
  
• You have a home office: Windows PC, wired internet, USB headset, quiet space. 
  

We reimburse the background check fees after 8 weeks of active production. Terms & Conditions apply.

Do not apply if you reside in: CA, CO, CT, IL, MD, MA, MN, NJ, NY, OR, PA, VT, WA, WI, the District of Columbia, or U.S. territories? Arise does not accept new agents from those locations at this time. 

EEO / Non-discrimination 
We’re an equal-opportunity business. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status.

Requirements

Must read, understand and accept the terms of the job descriptions above. 
Both yours and my time are precious, let's do our best to avoid wasting each other's time. I don't negotiate both the pay rate and the admin fee. Serious inquiries only.

Benefits

1) Reimbursement of background check fee:

• Receipt of payment
  
• 8 weeks of active production
  
• Good standing and great performance
  

2) 30% off of admin fee during certification period

3) $100 Referral bonus:
      The referred person must:

• Pass certification
  
• Be in active production for 12 weeks
  
• Be in good standing
  

Salary: See job description